Customer Experience Officer

4 days ago


Ikoyi, Lagos, Nigeria Smile360 Dental Specialist Full time
Job Overview

Smile360 Dental Specialist, a leading dental clinic in Nigeria, seeks an exceptional individual to fill the role of Customer Experience Officer. The successful candidate will be responsible for delivering outstanding patient experiences from initial contact through to departure.

Key Responsibilities
  • Greet patients warmly and create a welcoming atmosphere upon arrival.
  • Efficiently manage patient appointments, inquiries, and follow-ups.
  • Maintain a clean, organized, and presentable waiting area and reception.
  • Assist with patient records and confidential information management.
  • Coordinate with the clinical team to ensure seamless patient flow and address concerns.
  • Capture patient feedback to drive continuous service improvement.
  • Accurately handle payment transactions and insurance claims.
Requirements
  • Bachelor's degree in Business Administration or Hospitality.
  • Proven customer service experience, preferably in healthcare.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Dental procedures knowledge is an asset.
  • Proficiency in Microsoft Office applications.
Benefits
  • Competitive salary: ₦120,000 - ₦180,000 per month (approximately $300-$450 USD).
  • Opportunities for training and professional growth.
  • Health insurance coverage.
  • A supportive work environment.
  • The chance to grow within a reputable dental practice.


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