Customer Service Representative
1 week ago
We are seeking a talented Customer Service Representative to join our team at Hospitality Recruitment Placement Service (HRPS). As a key member of our customer service team, you will be responsible for providing exceptional support to customers across various communication channels.
Job SummaryThis is an exciting opportunity for a highly motivated and organized individual to take on the challenge of managing customer queries, complaints, and orders. If you have a passion for delivering outstanding customer experiences and working in a fast-paced environment, we encourage you to apply.
About UsHospitality Recruitment Placement Service (HRPS) is a leading recruitment agency specializing in hospitality staffing solutions. Our mission is to connect top talent with top hospitality employers, ensuring seamless delivery of exceptional customer experiences.
Key Responsibilities- Maintain a positive and empathetic attitude towards customers at all times
- Respond promptly to customer inquiries through various communication channels
- Communicate effectively with customers, colleagues, and management as necessary
- Acknowledge and resolve customer complaints efficiently
- Process orders, forms, applications, and requests accurately and efficiently
- Keep records of customer interactions, transactions, comments, and complaints up-to-date
- Bachelor's degree in Mass Communication or related field
- At least 3 years of experience in customer service roles
- Track record of exceeding sales targets or quota
- Excellent phone and verbal communication skills, with active listening
- Familiarity with CRM systems and practices
- Strong customer focus, adaptability to different personality types, and ability to multi-task
As a valued member of our team, you can expect:
- A competitive salary of ₦150,000 per annum
- Ongoing training and development opportunities
- A dynamic and supportive work environment
This role is based in Ikoyi, Lagos, Nigeria, allowing you to contribute to our success while enjoying the city's vibrant atmosphere.
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