Business Operations Lead

1 week ago


Lagos, Lagos, Nigeria Work in Nigeria Full time

**Business Operations Lead

We are seeking an experienced Business Operations Lead to join our team in Ikoyi, Nigeria.

The successful candidate will be responsible for overseeing the daily operations of our business, including managing customer service teams and logistics operations.

Key responsibilities include:

  • Leading cross-functional support teams to improve tools and systems for increased business efficiency.
  • Developing, reviewing, and improving operational policies and procedures to enhance overall business performance.
  • Collaborating with the customer service team to ensure timely responses to customers' orders, inquiries, and complaints.
  • Managing delivery schedules, coordinating with drivers and logistics partners to ensure on-time deliveries.
  • Implementing data collection methods for operational metrics to reduce errors and improve service excellence.

Requirements

  • Bachelor's/Master's degree in a business-related field.
  • Master's degree in Business Administration (MBA) is an added advantage.
  • Minimum of 6 years of relevant experience in operations management, preferably in retail or food manufacturing.
  • Experience in managing customer service teams and logistics operations is compulsory.
  • Management certification (e.g., PMP, Six Sigma) is an advantage.

Benefits

This role offers a competitive remuneration package of N400,000 - N600,000 per annum, as well as opportunities for professional growth and development.



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