IT Support Operations Manager

3 days ago


Abuja, FCT, Nigeria ITC Worldwide INC Full time
Job Overview

ITC Worldwide INC is seeking an experienced Jira Service Management Lead to manage our IT service management operations. The successful candidate will have hands-on experience with Jira Service Management and excellent leadership skills.

Responsibilities
  1. Administer, configure, and maintain Jira Service Management (JSM) to optimize workflows.
  2. Automate ticket handling and escalation processes to improve team efficiency.
Preferred Qualifications
  • ITIL Foundation Certification (or higher)
  • Experience with Atlassian ecosystem (e.g., Confluence, Bitbucket, etc.)


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