Customer Service Operations Manager

4 days ago


Abuja, FCT, Nigeria BLAKSKILL LIMITED Full time

BLAKSKILL LIMITED is a leading organization in the agritech industry, dedicated to delivering exceptional customer service. We are currently seeking a highly motivated and experienced Customer Service Lead to oversee our daily operations.

The successful candidate will be responsible for managing a team of customer service representatives, ensuring timely and effective responses to inquiries, complaints, and feedback. They will also develop and implement customer service policies, procedures, and standards that meet the company's high standards.

Key Responsibilities:

  • Manage Daily Operations: The Customer Service Lead will oversee the daily customer service operations, including monitoring key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.
  • Team Leadership: They will lead, mentor, and train a team of customer service representatives to deliver exceptional service, conduct performance reviews, and provide constructive feedback.
  • Customer Relationships: The successful candidate will build strong relationships with customers, particularly smallholder farmers and agribusiness partners, to understand their needs and concerns.
  • Digital Tools: They will leverage digital tools and CRM systems to manage customer interactions effectively, identify opportunities to automate repetitive tasks while maintaining a personal touch in customer interactions.
  • Compliance: The Customer Service Lead will ensure compliance with company policies, industry regulations, and service-level agreements (SLAs), prepare regular reports on customer service metrics, and provide insights to management.


  • Abuja, FCT, Nigeria HR Manager Full time

    At our esteemed organization, a leading Fund Management Company licensed by the Securities and Exchange Commission (SEC), we are embarking on an exciting journey to recruit highly motivated and goal-oriented Financial Services Representatives. As key points of contact, you will play a pivotal role in promoting and selling investment products to potential...


  • Abuja, FCT, Nigeria HR Manager Full time

    A leading Fund Management Company licensed by the SEC is seeking highly motivated and results-driven Fund Management Specialists to join its team. As key points of contact, you will play a pivotal role in promoting and selling investment products to potential clients, identifying prospects, building and maintaining strong client relationships, and achieving...


  • Abuja, FCT, Nigeria Hempawa Consult Ltd Full time

    Job OverviewHempawa Consult Ltd is seeking an experienced Customer Service Strategy Director to lead our customer service team and drive exceptional customer satisfaction.Key Responsibilities:Team Leadership: Supervise and mentor a team of customer service representatives to ensure they have the skills and support needed to excel in their roles.Customer...


  • Abuja, FCT, Nigeria Cassidy Holdings Full time

    Job SummaryWe are passionate about delivering exceptional customer experiences at Cassidy Holdings. Our team of experts provides timely and professional support to our clients, ensuring their needs are met efficiently.Key ResponsibilitiesProvide top-notch customer service via phone, email, and live chat.Resolve customer inquiries, complaints, and issues in a...


  • Abuja, FCT, Nigeria BLAKSKILL LIMITED Full time

    We are seeking a skilled and experienced Customer Service Lead to join our team at BLAKSKILL LIMITED. This is an exciting opportunity for a motivated individual to take on a leadership role and make a significant impact on our customer service operations.The successful candidate will be responsible for developing and implementing customer service strategies,...


  • Abuja, FCT, Nigeria Xpedient Services Full time

    Job Title: Facilities Operations ManagerXpedient Services is seeking a skilled and experienced facilities operations manager to oversee the daily, weekly, and monthly maintenance of our facilities and maintenance unit.


  • Abuja, FCT, Nigeria ITC Worldwide INC Full time

    Job OverviewITC Worldwide INC is seeking an experienced Jira Service Management Lead to manage our IT service management operations. The successful candidate will have hands-on experience with Jira Service Management and excellent leadership skills.ResponsibilitiesAdminister, configure, and maintain Jira Service Management (JSM) to optimize...


  • Abuja, FCT, Nigeria ITC Worldwide INC Full time

    Job DescriptionThe Help Desk Lead will oversee the IT service management operations using Jira Service Management. The ideal candidate will lead a team of help desk professionals, ensuring efficient ticket resolution and process optimization.Key ResponsibilitiesLead the IT help desk team, ensuring prompt and effective resolution of support requests.Oversee...


  • Abuja, FCT, Nigeria ITC Worldwide INC Full time

    About the RoleAt ITC Worldwide INC, we are seeking an experienced ITSM Help Desk Lead to oversee our IT service management operations using Jira Service Management. As a key member of our team, you will lead a group of help desk professionals, ensuring efficient ticket resolution, process optimization, and continuous improvement of IT support functions.Key...


  • Abuja, FCT, Nigeria Dignity Exodus Nig ltd Full time

    Job OverviewThe Retail Operations Director is responsible for overseeing the day-to-day activities of the showroom, ensuring it operates efficiently and effectively. This role involves managing staff, inventory, and visual standards to drive sales and enhance customer satisfaction.Key Responsibilities:Sales Performance ManagementDrive showroom sales by...


  • Abuja, FCT, Nigeria Onyxial Full time

    Job Description:    Onyxial seeks a highly skilled Financial Operations Manager to provide leadership and coordination for day-to-day management accounting, costing, and liabilities side book-keeping. The ideal candidate will have experience in establishing, strengthening, and developing management account functions, management information systems, and...


  • Abuja, FCT, Nigeria ITC Worldwide INC Full time

    We're seeking an experienced sales professional to join our team at ITC Worldwide INC as a Digital Technology Sales Executive. In this role, you'll be responsible for driving sales growth by identifying new business opportunities and closing deals.About the Job:This is a critical position that requires a deep understanding of IT infrastructure, cloud...


  • Abuja, FCT, Nigeria Ascentech Services limited Full time

    Job Title: Retail Sales Operations DirectorWe are seeking a highly experienced and skilled Retail Sales Operations Director to join our team at Ascentech Services Limited. This is an exciting opportunity for a sales professional to take on a leadership role and drive sales growth.Key Responsibilities:Sales Performance Management: Oversee the sales...


  • Abuja, FCT, Nigeria ITC Worldwide INC Full time

    **Job Description:**We are seeking an experienced Enterprise Sales Manager to join our team at ITC Worldwide INC.As an Enterprise Sales Manager, you will be responsible for driving business growth and revenue expansion in the area of post-warranty support for Microsoft Dynamics 365 solutions.This role involves identifying new business opportunities,...


  • Abuja, FCT, Nigeria Cassidy Holdings Full time

    About the RoleAs a Customer Service Representative at Cassidy Holdings, you will play a vital role in delivering outstanding customer experiences. We are seeking an individual with excellent communication skills, who can provide timely and professional support to our clients.ResponsibilitiesRespond to customer inquiries via various channels.Address customer...


  • Abuja, FCT, Nigeria BLAKSKILL LIMITED Full time

    At BLAKSKILL LIMITED, we believe that exceptional customer service is the foundation of our success. As a result, we are seeking a talented Customer Service Lead to join our team and help us achieve our goals.The ideal candidate will have a strong background in customer service, preferably in the agritech or fintech industry. They will possess excellent...


  • Abuja, FCT, Nigeria ASSURANCE THRIFT CREDIT & LOAN COOPERATIVE SOCIETY Full time

    Job DescriptionAs a Financial Services Representative, you will play a critical role in serving customers and providing them with exceptional service. Your primary responsibilities will include handling customer transactions, responding to customer inquiries, and resolving any issues that may arise. Additionally, you will contribute to the growth of our...


  • Abuja, FCT, Nigeria Bella Recruiter Full time

    Job OverviewAt Bella Recruiter, we're seeking a highly skilled Service Delivery Expert to join our team. As a key member of our network infrastructure group, you will be responsible for deploying and maintaining carrier-grade network infrastructure and services for our enterprise customers.About the RoleThe Service Fulfilment Engineer is responsible for...


  • Abuja, FCT, Nigeria Neutriherbs Nigeria Full time

    Business Operations Job DescriptionWe are seeking a highly motivated Business Operations Coordinator to join our team at Neutriherbs Nigeria. The ideal candidate will have a strong background in business operations, with excellent analytical and problem-solving skills.About the RoleThe Business Operations Coordinator will be responsible for maintaining...


  • Abuja, FCT, Nigeria ASSURANCE THRIFT CREDIT & LOAN COOPERATIVE SOCIETY Full time

    About UsWe are a Financial Institution committed to promoting a savings culture, supporting Small and Medium-sized Enterprises (SMEs), and creating wealth for all stakeholders.Our MissionWe aim to provide SMEs with access to loans, enabling them to expand their businesses.As a trusted partner, we offer financial solutions tailored to meet the unique needs of...