Service Delivery Excellence Lead

2 days ago


Ibadan, Oyo State, Nigeria BLAKSKILL LIMITED Full time

Job Overview

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We are seeking a seasoned professional to lead our customer support team. As a Customer Support Lead, you will be responsible for managing the day-to-day operations of the team, ensuring timely and effective resolution of customer inquiries.

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Responsibilities

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  • Develop and implement process improvements to increase efficiency and productivity.">
  • Manage escalated service requests and ensure prompt resolution of complex issues.">
  • Oversee onboarding processes to ensure smooth customer transitions.">
  • Monitor staffing levels and maintain service quality.">
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Qualifications

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3-4 years of experience in customer service roles, preferably in e-commerce, logistics, fintech, or supply chain sectors. At least 2 years of experience in team management. Proficiency with customer service software and best practices.

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Strong understanding of end-to-end e-commerce processes, from conversion through fulfillment to support. Exceptional interpersonal, written, and verbal communication skills. Ability to thrive in a fast-paced, dynamic environment and meet deadlines.



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