Service Delivery Excellence Lead
2 days ago
Job Overview
">We are seeking a seasoned professional to lead our customer support team. As a Customer Support Lead, you will be responsible for managing the day-to-day operations of the team, ensuring timely and effective resolution of customer inquiries.
">Responsibilities
">- ">
- Develop and implement process improvements to increase efficiency and productivity.">
- Manage escalated service requests and ensure prompt resolution of complex issues.">
- Oversee onboarding processes to ensure smooth customer transitions.">
- Monitor staffing levels and maintain service quality.">
Qualifications
">3-4 years of experience in customer service roles, preferably in e-commerce, logistics, fintech, or supply chain sectors. At least 2 years of experience in team management. Proficiency with customer service software and best practices.
">Strong understanding of end-to-end e-commerce processes, from conversion through fulfillment to support. Exceptional interpersonal, written, and verbal communication skills. Ability to thrive in a fast-paced, dynamic environment and meet deadlines.
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