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Technical Support Services Director
2 days ago
About Us
">We are Blakskill Limited, a leading provider of technology solutions. Our mission is to deliver exceptional customer experiences through our dedicated support team.
">Job Summary
">We are seeking a highly skilled Customer Support Lead to join our team. The successful candidate will be responsible for managing the daily operations of our customer support team, ensuring timely and effective resolution of customer inquiries.
">Key Responsibilities
">- ">
- Develop and implement process improvements to increase efficiency and productivity.">
- Manage escalated service requests and ensure prompt resolution of complex issues.">
- Oversee onboarding processes to ensure smooth customer transitions.">
- Monitor staffing levels and maintain service quality.">
Requirements
">3-4 years of experience in customer service roles, preferably in e-commerce, logistics, fintech, or supply chain sectors. At least 2 years of experience in team management. Proficiency with customer service software and best practices.
">Strong understanding of end-to-end e-commerce processes, from conversion through fulfillment to support. Exceptional interpersonal, written, and verbal communication skills. Ability to thrive in a fast-paced, dynamic environment and meet deadlines.
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