Service Delivery Excellence Leader
21 hours ago
- Operational Efficiency & Process Improvement
- Design and implement efficient customer service processes.
- Regularly evaluate and update operational procedures to optimize service delivery.
- Identify recurring service issues and implement corrective actions.
- Team Leadership & Development
- Lead, mentor, and manage the customer support team, fostering a high-performance culture.
- Conduct performance evaluations, providing feedback and coaching for team improvement.
- Ensure compliance with industry regulations and company policies within the support team.
- Required Qualifications & Experience
- 3-4 years of experience in customer service roles, preferably in e-commerce, logistics, fintech, or supply chain sectors.
- At least 2 years of experience in team management.
- Proficiency with customer service software and best practices.
- Strong understanding of end-to-end e-commerce processes, from conversion through fulfillment to support.
- Exceptional interpersonal, written, and verbal communication skills.
- Cross-Departmental Collaboration
- Partner with sales, marketing, and finance teams to ensure cohesive customer service.
- Collaborate on key initiatives and projects to improve customer satisfaction and retention.
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