Customer Service Representative

1 week ago


Lagos, Lagos, Nigeria LEXTORAH Full time

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

  • BSc in Business Administration or related fields.
  • First class or Second class upper in Business Administration or related fields.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

Key skills the Customer Service Representative should possess:

  • Communication skills
  • Interpersonal and Emotional Intelligence
  • Problem-Solving and Critical Thinking
  • Technical Proficiency
  • Time Management and Multitasking
  • Product and Policy Knowledge
  • Professionalism and Attitude
  • Feedback and Improvement


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