Customer Service Representative

2 days ago

Lagos, Lagos, Nigeria Hotel Capitol Full time
  • The Customer Service Representative is responsible for attending to customers/guests, handling inquiries, resolving complaints, and ensuring a positive customer experience at all times.
  • The role requires excellent communication skills, professionalism, and a customer-focused attitude.

Key Responsibilities

  • Welcome customers/guests politely and provide accurate information about services.
  • Handle customer inquiries, requests, and complaints professionally and promptly.
  • Maintain a positive, helpful, and respectful attitude at all times.
  • Ensure customer satisfaction and follow up on unresolved issues.
  • Maintain proper records of customer interactions and transactions.
  • Work closely with other departments to resolve customer concerns.
  • Adhere strictly to company policies, procedures, and service standards.
  • Handle telephone calls, messages, and walk-in customers efficiently.
  • Maintain a clean and professional front office or service area.

Requirements

  • Must possess a minimum of OND / HND / B.Sc in any relevant field.
  • Must have 1 – 3 years of experience in customer service (hotel, retail, or service industry preferred).
  • Must have excellent verbal and written communication skills.
  • Must be polite, patient, and customer-oriented.
  • Must be able to work under pressure and handle difficult customers calmly.
  • Must be well-groomed and professional at all times.
  • Must have basic computer skills (Microsoft Word, Excel, email).
  • Must be honest, reliable, and punctual.
  • Must be willing to work shifts, weekends, and public holidays.

Key Skills & Competencies:

  • Strong interpersonal skills
  • Problem-solving ability
  • Attention to detail
  • Teamwork
  • Time management.

Method of Application

Interested and qualified candidates should send their CV to: using the Job Position as the subject of the email.

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