Manager - Business Assurance Change e

2 days ago

Lagos, Lagos, Nigeria MTN Full time ₦1,500,000 - ₦3,000,000 per year

Reports To: General Manager Revenue Assurance and Fraud Management

Division: Finance

Description
  • Lead integration of Business Assurance requirements into the change management lifecycle, ensuring risk identification, control design, and testing coverage across all revenue-impacting system and process changes.
  • Develop and institutionalize a Business Assurance Change Management Framework that defines BAFM's engagement methodology within transformation projects, product rollouts, and system upgrades.
  • Collaborate with Product, Technology, and Commercial functions to ensure assurance by design — embedding control checkpoints into solution architecture and delivery processes.
  • Provide subject matter expertise and advisory input during the design, implementation, and testing of new products, campaigns, and services to safeguard revenue and customer experience.
  • Lead periodic risk and impact assessments of system, process, and configuration changes to proactively identify and mitigate potential revenue leakages.
  • Direct the development and execution of test assurance strategies, leveraging available tools and technology to validate revenue streams, data integrity, and system accuracy.
  • Adhere and monitor compliance with Group RAFM governance and measurement frameworks, ensuring completeness, accuracy, and timely submission of all RAFM deliverables.
  • Research global and regional best practices in revenue assurance, change governance, and risk analytics, and apply insights to continuously enhance MTNN's assurance framework.
  • Partner with Commercial and Technical teams to provide assurance support during product and system changes, ensuring seamless customer impact and revenue integrity.
  • Contribute to transformation initiatives that improve customer experience and process reliability, directly supporting MTNN's customer-centric strategy and Net Promoter Score growth.
  • Drive adoption of customer-first change practices — ensuring that every assurance control aligns with service quality, transparency, and customer value protection.
  • Build and sustain strong working relationships with cross-functional stakeholders — including Finance, Technology, Product Development, and Group RAFM — to ensure cohesive assurance planning and execution.
  • Communicate and escalate material revenue exposures, systemic risks, or change-related vulnerabilities to senior management with actionable recommendations.
  • Influence alignment and adoption of the Revenue Assurance and Fraud Management (RAFM) Measurement Framework across relevant business units.
  • Collaborate with external partners, vendors, and consultants to enhance assurance technology, process controls, and delivery capabilities.


Education:
  • First degree (or equivalent) in Computer Science, Accounting, Economics, Engineering or related numerate discipline.
  • Postgraduate qualifications and MBA is an added advantage.
  • Professional certifications in audit –CISA, CISM, CRISC Project Management- Prince, PMBOK or ITIL is an added advantage.
  • Certification in Data Analytics, SQL, ORACLE, JAVA or Other Query Languages desirable
  • Fluent in English





Experience:

6 - 13 years' experience which includes:
  • At least 3 years of experience in a complex, technology-oriented industry with experience in Revenue Assurance and Fraud Management.
  • Managing activities in a cross functional business environment.
  • Experience in risk assessment, product development, change impact assessment, software development/testing, project /program management.
  • IT solution delivery or management.
  • Experience in database management, data ETL, data warehousing, Business Intelligence and System integration.
  • Scripting in Unix, Perl, DOS.
  • SQL programming including development of Procedures, Functions and Packages

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