Healthcare Operations Manager

Position Summary

The Practice Manager is a key leadership role responsible for the overall administrative, operational, and financial success of our multi- facility physiotherapy outpatient clinics. This individual will ensure seamless day-to-day operations across all locations while driving strategic initiatives for growth, efficiency, and superior patient care. The ideal candidate is a proactive leader, a skilled problem-solver, and an effective communicator who can manage complexity and inspire a multi- site team.

Key Responsibilities

1. Strategic Leadership and Business Development:

Develop and execute strategic business plans to achieve company goals for growth, profitability, and market share.

• Analyze market trends and identify opportunities for service expansion, new clinic locations, or community partnerships.
• Lead marketing and community outreach initiatives to increase brand awareness and patient referrals across all locations.
• Foster a culture of continuous improvement, professionalism, and patient-centered care.
• 1. Financial Management and Performance:
• Own the P&L responsibility for all clinic locations, including budgeting, forecasting, and financial reporting.
• Monitor key performance indicators (KPIs) such as revenue, expenses, patient visits, utilization rates, and accounts receivable.
• Implement and manage billing and coding protocols to ensure maximum reimbursement and compliance with payer regulations.
• Analyze financial data to identify trends, address variances, and implement corrective actions.
• 1. Multi-Site Operations Management:
• Standardize and optimize operational policies and procedures across all clinics to ensure consistency and efficiency.
• Oversee facility management, including maintenance, supplies, equipment procurement, and IT systems. Ensure all clinics comply with federal, state, and local regulations, as well as accreditation standards (e.g., HIPAA, OSHA). Manage vendor relationships and negotiate contracts for services and supplies.
• 1. Human Resources and Team Leadership
• Lead, mentor, and manage clinic directors and administrative staff across all locations.
• Oversee the recruitment, onboarding, training, and performance management of administrative personnel.
• Collaborate with clinical directors on staffing models, therapist schedules, and support staff needs to ensure optimal clinic flow.
•  Foster a positive, collaborative, and high-performance work environment.
• 1. Patient Experience and Clinical Support:
•  Champion an exceptional patient experience from first contact through discharge, ensuring high patient satisfaction scores (e.g., NPS).
•  Develop and monitor systems for patient scheduling, registration, and communication.
•  Address and resolve patient complaints or concerns in a timely and professional manner.

•  Support the clinical team by ensuring they have the resources, equipment, and administrative support needed to deliver outstanding care.

• Qualifications and Experience

•  Bachelor's degree in business administration, healthcare administration, or a related field.
•  Minimum of 5 years of management experience in a multi-site healthcare outpatient setting (e.g., physical therapy, occupational therapy, chiropractic, ambulatory surgery center).
•  Proven track record of financial management, including P&L responsibility, budgeting, and driving revenue growth.
•  In-depth knowledge of healthcare billing, coding (CPT/ICD-10), and reimbursement processes (including Medicare and private payers).
•  Strong understanding of healthcare compliance, including HIPAA.
•  Exceptional leadership, communication, and interpersonal skills.
•  Proficiency with EMR/EHR systems and practice management software. Preferred:
•  Master's degree in Business Administration (MBA) or Healthcare Administration (MHA).
•  Direct experience in a physiotherapy or rehabilitative service setting.
•  Experience with clinic start-ups, mergers, or acquisitions.

Job Type: Full-time