Product Manager, Wallet Acquisition

2 days ago

Lagos, Lagos, Nigeria First Bank Full time ₦1,500,000 - ₦3,000,000 per year

JOB TITLE: Product Manager, Wallet Acquisition

JOB LOCATION: Lagos



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JOB DETAILS:

  • Ensures implementation of Wallet acquisition strategies to meet defined targets. 
  • Manages assigned channels of Wallet acquisition to ensure target achievement by the Business Units.
  • Generates ideas to develop products and channels for Wallet acquisition.
  • Analyses performances along Wallet activations to generate insights for decision-making
  • Presents daily, weekly, monthly and quarterly performance reports across Wallet activation Channels to track target achievement.
  • Relates with field sales officers to resolve/escalate issues so set targets are achieved.
  • Ensures prompt resolution of issues/enquiries to satisfy internal customers to ensure the Bank is Top 3 in customer service. 
  • Maintains security of information in line with the principles and policies in the Information Security Handbook. 
  • Mine and pool customer data to track behaviors and design strategies for engagement. 
  • Online marketing and customer acquisition.
  • Data mining and interpretation for business development.
  • Responsible and accountable for risk management of his/her business. 
  • Work with the BUs to identify new markets that present opportunities for business.
  • Consistently review the existing Products/Channels (monthly, Quarterly and Annually).
  • Attend and make presentations at various SBUs monthly/quarterly performance review sessions. 
  • Be a part of the technical implementation of products and channels by contributing to design, participation at UATs and Pilot Testing Exercises.
  • Design Business Requirement Documents for implementations.
  • Increase value derived from customer by devising strategies and processes that encourage upwards migration across Firstmonie Wallet Tiers.
  • Carry out other responsibilities as assigned by the Head, Personal Banking. 
  • Develop & implement strategies for the effective monitoring/tracking of Products.
  • Work closely with M&CC, BU and other stakeholders to ensure FirstBank's Consumer 
  • products are highly visible in the market. 
  • Coordination of market storms and other marketing drives to acquire new accounts.
  • Initiate promotional activities/schemes in conjunction with reputable auto & equipment 
  • vendors that are aimed at selling these products in a smart and creative manner. 
  • Serve as a contact person for resolution of acquisition channel issues/challenges.

Requirements
Education:

  • Minimum Education: First Degree in any relevant discipline. 
  • Higher degrees /MBA/professional certifications compulsory

Experience:

  • Minimum experience: 2 years of general banking experience.

Key Competency Requirements
Knowledge:

  • Extensive knowledge of competitor products and their application
  • Banking structure, policies and procedures.
  • Core Business Processes
  • Data Gathering and Analysis
  • Regulatory Compliance
  • Project Management -Agile Methodology 
  • Banking Operations
  • Extensive knowledge of FirstBank's services/products
  • Relationship management with Field force

Skill / Competencies:

  • Ability to evaluate needs of customers, and determine what products or service would best serve those needs
  • Interpersonal skills
  • IT and Computer appreciation
  • Communications skills (written and oral)
  • Selling and marketing skills
  • Must be self-solution driven, proactive and have acceptable knowledge of the business environment
  • Attention to details 
  • Reasoning and Analytical Skill.

HOW TO APPLY
To apply for the ongoing First Bank job opening, visit the job APPLICATION PORTAL to submit your application


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