guest experience and operations manager social media manager

5 days ago

Lagos, Lagos, Nigeria OptimumFoodie Full time

Guest Experience & Operations Manager (Short-Let Properties)

Location: On-site

Reports to: CEO

Type: Full-time

Role Overview:

Guest Experience & Operations Manager oversees all physical operations of our short-let properties, ensuring every guest enjoys a five-star stay. This role manages the on-ground team — including housekeepers and maintenance staff — and ensures smooth check-ins, cleanliness, and property upkeep across multiple locations.

Key Responsibilities:

  • Supervise daily property operations, check-ins, and check-outs.
  • Manage and schedule housekeepers and maintenance personnel.
  • Conduct routine inspections to ensure each unit meets company cleanliness and comfort standards.
  • Maintain inventory logs for linens, toiletries, and consumables.
  • Handle guest complaints and resolve issues promptly for a seamless experience.
  • Coordinate with the Digital Marketing & Bookings Strategist for upcoming guest arrivals or special requests.
  • Ensure all facilities (Wi-Fi, AC, water, lighting, etc.) are functional before guest arrival.
  • Monitor property security and report damages or repairs immediately.
  • Track operational performance, occupancy rates, and review scores weekly.

Qualifications & Skills:

  • Bachelor's degree or HND in Hospitality, Estate Management, or related discipline.
  • 3+ years' experience in hotel, serviced apartment, or short-let operations management.
  • Strong leadership, communication, and problem-solving skills.
  • Excellent guest relations and conflict resolution abilities.
  • Hands-on attitude with strong attention to detail.
  • Ability to travel between multiple properties or states.

Performance Metrics (KPIs):

  • Guest satisfaction and review ratings
  • Timeliness and cleanliness scores
  • Property maintenance response time
  • Cost and inventory efficiency

HOW TO APPLY : Interested candidates can forward their CVs to using the job title as the subject of the mail

Job Type: Full-time

Pay: ₦150,000.00 per month

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