Customer Relations Manager

1 day ago

Lagos, Lagos, Nigeria IPMCLTD Full time

Job Summary:

Our client is seeking a friendly, detail-oriented Customer Relations Manager to support their retail printing store operations. This role involves assisting customers with printing service inquiries, processing orders and payments, ensuring accurate transactions, and maintaining a clean, organized customer service area.

Key Responsibilities:

  • Serve as the main point of contact for assigned clients, ensuring their needs are understood and met.
  • Manage client accounts to ensure long-term satisfaction and loyalty.
  • Develop a deep understanding of client goals, operations, and challenges to provide tailored solutions.
  • Handle customer inquiries, complaints, and feedback professionally and promptly.
  • Coordinate internally with sales, operations, logistics, and finance teams to ensure timely order processing and delivery.
  • Track client interactions and maintain accurate records in CRM systems.
  • Identify opportunities for upselling or cross-selling products and services.
  • Prepare and share periodic performance reports and client satisfaction updates.
  • Support business development efforts by participating in client meetings, presentations, and follow-ups.
  • Assist in developing and implementing customer retention programs and initiatives.

Requirements:

  • Bachelor degree in any discipline
  • 4–8 years of experience in customer relations, sales support, or account management.
  • Excellent verbal communication and problem-solving skills.
  • Proficiency in Microsoft Office Suite.
  • Ability to manage cash transactions accurately.
  • Strong organizational skills and attention to detail.
  • Flexibility to work shifts, including weekends and public holidays.

Working Conditions:

  • Mon - Fri (8am - 6pm) and Saturday 8am - 2pm
  • Proximity to the island is required

Desirable Attributes:

  • Presentable and confident in client-facing interactions.

What We Offer:

  • Competitive salary
  • Career growth opportunities.

Job Type: Full-time

Experience:

  • Customer Service: 3 years (Required)

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