Customer Relations Officer

2 days ago

Lagos, Lagos, Nigeria Recruiters Village Full time

The Recruiters Village is a recruitment firm and we are recruiting to fill the position below:

Job Position: Customer Relations Officer

Job Location: Lagos

Employment Type: Full-time

Industry: Banking & Financial Services

About the Role

  • We are seeking dynamic and customer-focused individuals to join our team as Customer Relations Officers.
  • As the first point of contact for our valued clients, you will play a vital role in delivering exceptional service, resolving inquiries, and marketing the bank product while ensuring a seamless banking experience.

Key Responsibilities

  • Provide prompt and courteous assistance to customers across various channels (in-person, phone, email)
  • Handle account inquiries, complaints, and service requests professionally
  • Promote bank products and services tailored to customer needs
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with internal departments to resolve issues efficiently
  • Uphold the bank's reputation through excellent service delivery

Requirements

  • Minimum qualification: SSCE, OND, HND, or BSc in any discipline
  • Age: Not more than 35 years
  • Strong communication and interpersonal skills
  • Customer-centric mindset with problem-solving abilities
  • Basic computer literacy and familiarity with banking systems (an advantage)
  • Previous experience in customer service or banking is a plus.

What We Offer

  • Competitive salary and benefits
  • Structured career growth and training opportunities
  • Supportive and inclusive work environment
  • Opportunity to work with a leading financial institution

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