IT Support Executive

4 days ago

Ikeja, Lagos, Nigeria Club Concierge International Full time ₦3,000,000 - ₦5,000,000 per year

1. Job Purpose

The IT Support Executive is responsible for providing technical support, maintaining IT systems, ensuring network and data security, and delivering timely solutions to all staff. The role ensures smooth day-to-day IT operations, optimal system performance, and high service availability across the organization.

2. Key Responsibilities
A. Technical Support & Troubleshooting

  • Provide first-line and second-line IT support to all staff across departments.
  • Diagnose and resolve hardware, software, and network issues promptly.
  • Install, configure, and maintain laptops, desktops, printers, routers, and other IT equipment.
  • Support company applications, email systems, productivity tools, and cloud platforms.
  • Maintain an updated log of IT support requests and resolution timelines.

B. Systems Administration

  • Manage and maintain user accounts, permissions, and security groups across systems (e.g., Zoho, Google Workspace, Microsoft 365, internal tools).
  • Monitor system performance, ensure uptime, and escalate complex issues to engineering where necessary.
  • Perform routine system backups, updates, and patches.

C. Network & IT Infrastructure

  • Support daily operations of the company's network (LAN/WAN/Wi-Fi).
  • Conduct network troubleshooting, performance checks, and optimization.
  • Ensure connectivity across offices, servers, and cloud services.

D. Cybersecurity & Data Protection

  • Enforce IT security protocols to prevent unauthorized access, data breaches, and misuse of company systems.
  • Monitor suspicious activity, run periodic security audits, and recommend improvement actions.
  • Support implementation of firewalls, antivirus systems, and access control policies.

E. Asset & Inventory Management

  • Maintain an accurate inventory of all IT assets (laptops, phones, systems, servers, licenses, etc.).
  • Manage issuance and retrieval of IT devices during onboarding and offboarding.
  • Ensure timely maintenance, upgrades, and replacement of IT equipment.

F. Documentation & Reporting

  • Maintain IT manuals, SOPs, configurations, user guides, and technical documentation.
  • Prepare weekly/monthly IT reports on system health, incidents, and performance.
  • Document all incidents, root causes, and preventive measures.

G. Support for Projects & Operations

  • Assist in the setup and support of company events, training sessions, virtual meetings, and hybrid environments.
  • Support digital transformation initiatives and deployment of new tools or systems.
  • Assist with vendor management, procurement, and evaluation of IT solutions.

3. Skills & Competencies Required

  • Strong knowledge of computer systems, networks, and troubleshooting.
  • Good understanding of cloud services (Zoho, Microsoft 365, Google Workspace).
  • Familiarity with security protocols, firewalls, and data protection principles.
  • Excellent communication and customer service skills.
  • Strong analytical, problem-solving, and multitasking ability.
  • Attention to detail with a strong commitment to confidentiality and security.

4. Qualifications & Experience

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.
  • 2–4 years proven experience in IT support or similar role.
  • Certifications (added advantage):
  • CompTIA A+, Network+, Security+
  • CCNA
  • ITIL Foundation
  • Experience with Zoho Admin, cloud systems, or ticketing tools is an added advantage

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