Beauty Shop Manager

2 days ago

Lekki, Lagos, Nigeria HU Recruits Full time

Position: Beauty Shop Manager

Location: Lekki, Lagos

Employment Type: Full-Time

Reports to: Managing Director / Business Owner

Role Overview:

The Beauty Shop Manager will oversee the daily operations of the beauty store, ensuring exceptional customer experience, smooth workflow, staff productivity, and strong financial performance. The ideal candidate is a well-presented, business-savvy individual with strong leadership skills and a passion for beauty, retail, and customer service.

Key Responsibilities:

1. Operations Management

  • Ensure the beauty shop opens and closes according to schedule.
  • Oversee daily store activities and maintain a clean, organized, and visually appealing environment.
  • Maintain inventory levels; monitor stock usage, order supplies, and prevent product shortages or overstocking.
  • Ensure all equipment is functional and coordinate repairs when necessary.
  • Enforce safety, hygiene, and quality standards across the store.

2. Customer Service Excellence

  • Provide a premium customer experience that reflects the brand's standard.
  • Handle customer inquiries, feedback, and complaints professionally.
  • Monitor service delivery from staff to ensure high satisfaction and retention.
  • Build strong relationships with clients, including VIPs and recurring customers.

3. Staff Leadership & Performance Management

  • Supervise and motivate beauty technicians, front desk personnel, and other shop staff.
  • Conduct staff scheduling to ensure proper coverage and efficient workflow.
  • Support recruitment, onboarding, and continuous training of staff.
  • Conduct performance reviews and enforce discipline when needed.
  • Promote a positive, collaborative, and professional work environment.

4. Sales & Revenue Growth:

  • Drive sales through product recommendations, promotions, and customer engagement.
  • Track daily, weekly, and monthly sales performance.
  • Develop and implement strategies to increase foot traffic and client retention.
  • Monitor POS systems, manage cash handling, and ensure accurate financial reporting.

5. Marketing & Brand Promotion:

  • Work with the owner/marketing team to execute promotions and campaigns.
  • Manage the shop's social media content (if required).
  • Build partnerships with influencers or vendors to strengthen brand visibility.
  • Ensure product displays and branding materials are up to standard.

Education & Experience

  • Minimum of OND/HND/BSc in Business Administration, Marketing, Hospitality, or relevant field.
  • 2–4 years' proven experience in retail management, beauty shop/salon management, or customer service leadership.

Skills & Competencies:

  • Strong leadership and people-management skills.
  • Excellent communication and customer service abilities.
  • Confident, professional, and well-presented personality.
  • Knowledge of beauty products, salon procedures, and trends (an advantage).
  • Strong sales orientation with ability to meet revenue targets.
  • Proficient in POS systems, basic accounting, and inventory software.
  • Ability to multitask, solve problems, and work under pressure.

Key Attributes:

  • Customer-centric mindset
  • Strong attention to detail
  • High level of integrity
  • Creativity and initiative
  • Team-player with a positive attitude

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