Customer Service Representative

1 day ago

Lagos, Lagos, Nigeria Etcon Analytical and Environmental Systems & Services Limited Full time
  • The Customer Service Representative (Exhibition Support) provides high-quality customer service and on-site support during exhibitions, trade shows, and events.
  • This role ensures visitors, exhibitors, and stakeholders receive timely assistance, accurate information, and a positive overall experience.
  • Candidates should have 1–5 years of customer service or event support experience, preferably in exhibitions, retail, or hospitality environments.

Key Responsibilities

Exhibition & On-Site Support:

  • Serve as the primary point of contact for exhibitors and visitors during exhibitions or events.
  • Assist with registration, check-ins, booth assignments, and general event inquiries.
  • Support exhibitors with setup guidance, operational information, and troubleshooting.

Customer Service Delivery:

  • Respond to customer inquiries through phone, email, or in person with professionalism and efficiency.
  • Provide accurate information about exhibition schedules, policies, activities, and logistics.
  • Handle complaints or issues from participants and escalate when necessary.

Coordination & Administration:

  • Work closely with the exhibition operations team to ensure smooth event execution.
  • Prepare and distribute event materials, badges, passes, and documentation.
  • Assist in coordinating exhibitor lists, appointment schedules, and feedback forms.

On-Site Issue Management:

  • Monitor exhibition areas for attendee flow, safety, and service quality.
  • Resolve minor on-site issues (e.g., location inquiries, directional guidance, service requests).
  • Coordinate with security, technical, or facility teams for escalated issues.

Post-Exhibition Activities:

  • Collect and compile visitor and exhibitor feedback.
  • Assist with reporting, evaluations, and documentation for post-event debriefings.
  • Support follow-up communication and service requests after the exhibition ends.

Required Skills & Qualifications

  • 1–5 years of experience in customer service, events support, hospitality, or related areas.
  • Strong interpersonal and communication skills; confident interacting with diverse groups.
  • Ability to remain calm and professional in high-traffic or fast-paced environments.
  • Strong problem-solving abilities with a customer-centric mindset.
  • Basic administrative and computer skills (MS Office, email, CRM tools).
  • Ability to work flexible hours during exhibitions (including weekends or extended hours).
  • Business Administration, Operations Management, or related field (preferred but not required).

Method of Application

Interested and qualified candidates should send their Applications to: using the Job Position as the subject of the email.

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