Front Desk Supervisor

2 days ago

Nigeria Jobberman Nigeria Recruitment Full time
Jobberman Nigeria Recruitment
Admin & Office

Rest of Nigeria (Delta) Full Time

Hospitality & Hotel Confidential

Job Summary

We are on the lookout for a customer-focused, service-oriented, dynamic Front Desk Supervisor to join our team The ideal candidate will have exceptional customer service skills, good problem-solving abilities, and a friendly and professional demeanor. The focus of the role will be to oversee the overall function of the front desk and manage the reception team.

  • Minimum Qualification : HND
  • Experience Level : Entry level
  • Experience Length : 2 years
Job Description/Requirements

Responsibilities:

  • Liaise with hotel management executives to obtain KPIs and targets for the front desk and ensure all team members are fully aware of the objectives.
  • Manage the rotas for the reception team members and always ensure adequate cover.
  • Ensure that the process for booking guests is followed.
  • Make suggestions on how best to improve the booking system or other systems to streamline processes.
  • Implement and develop plans and strategies to ensure that all team members work consistently and follow procedures.
  • Develop performance review plans for the reception team and use them to reward excellent work or address any team issues.
  • Provide reports to hotel management on the performance of the reception desk.
  • Provide cover when required to ensure the desk is manned at all times.
  • Hold the master key for all rooms in the hotel and ensure it is not given out.
  • Take reservations either over the phone or via the online booking system.
  • Ensure that all team members are appropriately trained on health and safety and follow it within their working environment.
  • Ensure the quality of work is consistent and in line with expectations.
  • Arrange and manage training and development such as customer services courses for the front desk team.

Requirements:

  • B.Sc/HND or an Associate's degree in hospitality, Clerical or customer relations or other related field, or 2-4yrs years of experience in a similar role and equivalent education
  • Excellent written and verbal communication skills
  • Customer-focused attitude with an approachable and friendly demeanour
  • Excellent telephone manner
  • Good leadership and time management skills
  • Demonstrated ability to manage and organise yourself and others
  • Good computer skills with a knowledge of Microsoft tools such as Word and Excel
  • Hands-on experience of being the first point of call for guests in a busy and service-focused environment
  • Able to meet and exceed KPIs and work well under pressure
  • Excellent problem-solving abilities
  • Good attention to detail

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