Customer Support Officer

Found in: beBee S NG - 4 weeks ago

Lagos, Nigeria Elvaridah Full time

Job Responsibilities

  • Address customer inquiries, reservations, and walk-ins with courtesy and efficiency
  • Greet customers warmly and provide a positive first impression.
  • Assist customers with billing inquiries and payment processing
  • Monitor and maintain cleanliness in customer areas, including tables and restrooms
  • Suggest additional menu items or specials to enhance the customer experience
  • Promote add-ons or promotions to increase sales
  • Develop creative materials for marketing campaigns
  • Coordinate and oversee food photoshoots for promotional materials and social media
  • Develop creative content for social media platforms.
  • Conceptualize and plan creative events within the restaurant space
  • Work closely with chefs to visually enhance the presentation of dishes
  • Conduct research on various topics, gather data and compile results

Requirements

  • Bachelor's Degree in Mass Communication, Marketing or a related field.
  • Minimum of 3 years of experience in the food industry as a customer care representative
  • Time Management
  • Effective communication skill
  • Tech Savvy
  • Proximity to location is an advantage.

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