Customer Service Representative
4 weeks ago
Job Description / Responsibilities
- Greet and assist walk-in customers in a friendly and professional manner.
- Provide information about our logistics services, pricing, and delivery options.
- Answer customer inquiries about parcel registration, collection, and general logistics processes.
- Efficiently register parcels into the system ensuring accuracy in customer details, parcel specifications, and delivery instructions.
- Verify customer identification and collect necessary information for the registration process.
- facilitate the smooth and secure collection of parcels by verifying customers' details and providing the correct parcels.
- Ensure adherence to parcel release protocols and document any deviations.
- Address and resolve customer concerns issues or complaints promptly and professionally.
- Collaborate with the other unit to resolve issues and provide feedback to improve service quality.
- Handle cash transactions accurately, securely issuing receipts, and maintaining an organized cash register.
- Adhere to company policies and procedures related to financial transactions.
- Collaborate with Central Processing Station CPS and Resolutions teams to ensure timely and accurate parcel deliveries.
- Assist in managing station logistics, including organizing parcels for dispatch and tripping.
- Stay informed about updates in logistics processes and share relevant information with the team.
- Provide exceptional service to our walk-in customers, The responsibilities revolve around efficiently registering and collecting parcels, addressing customer inquiries, and ensuring a seamless customer experience at our station.
Requirements
- Excellent Communication skills.
- Self-control.
- Attention to details.
- Empathy.
- Computer skills.
- Good emailing etiquette.
- Ability to work with a team.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multi-task, prioritize, and manage time effectively.
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