Customer Care Service Executive

Found in: beBee S NG - 4 weeks ago


Lagos, Nigeria Lorache Consulting Limited Full time

Major Deliverables

  • First line interaction with customers
  • Ensure customer queries / requests/ concerns are attended, documented and reported to management
  • Follow-up with relevant department should in case there is any delay, escalate at deviations
  • Connect with customers and maintain cordial relations in the interest of the business
  • Responsible for Stock and Cash Management at the shop
  • Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
  • Ensure efficient operations at shop by coordinating remedies of issues affecting operations
  • Ensure Customer Service attitude is exemplified by actions and initiative
  • Motivate contribution from colleagues to ensure Customer Delight
  • Adopt standards for business activities/processes and ensure adherence
  • Ensure Daily Operational Reports are prepared and submitted in time
  • Share improvisations with management which can be replicated at all locations/ processes
  • Function / Domain: Customer Service / Shop Operations
  • Reporting To Place of Posting: Direct - Supervisor Shop Operations; Functional - Territory Sales Manager
  • Nigeria
  • Essential Attributes: Customer Focused, Result - oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST
  • Desired Attributes: Relevant Industry Experience, Been on the frontend handling customers and team. Should have Planning and organizing skills proven achiever, should have sharp business acumen

Qualifications

  • Graduate / Post Graduate
  • 1 to 2 years’ Experience in a similar profile


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