Customer Care Service Executive
Found in: beBee S NG - 4 weeks ago
Major Deliverables
- First line interaction with customers
- Ensure customer queries / requests/ concerns are attended, documented and reported to management
- Follow-up with relevant department should in case there is any delay, escalate at deviations
- Connect with customers and maintain cordial relations in the interest of the business
- Responsible for Stock and Cash Management at the shop
- Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
- Ensure efficient operations at shop by coordinating remedies of issues affecting operations
- Ensure Customer Service attitude is exemplified by actions and initiative
- Motivate contribution from colleagues to ensure Customer Delight
- Adopt standards for business activities/processes and ensure adherence
- Ensure Daily Operational Reports are prepared and submitted in time
- Share improvisations with management which can be replicated at all locations/ processes
- Function / Domain: Customer Service / Shop Operations
- Reporting To Place of Posting: Direct - Supervisor Shop Operations; Functional - Territory Sales Manager
- Nigeria
- Essential Attributes: Customer Focused, Result - oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST
- Desired Attributes: Relevant Industry Experience, Been on the frontend handling customers and team. Should have Planning and organizing skills proven achiever, should have sharp business acumen
Qualifications
- Graduate / Post Graduate
- 1 to 2 years’ Experience in a similar profile
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