Hotel Front Office Agent
8 hours ago
Front Desk Officer responsible for managing hotel operations, providing exceptional customer service, and maintaining a high level of professionalism.
Key Responsibilities:
- Ensure the front desk area is tidy and well-stocked with necessary materials.
- Register arriving guests, assign rooms, and handle administrative duties.
- Provide customer service, handle guest concerns, and respond to telephone calls in a positive and professional manner.
- Maintain accurate records of guest information, reservations, and room assignments.
- Process guest departures, calculate charges, and receive payments.
- Balance cash, complete balance sheets, and maintain accurate financial records.
- Monitor office supplies, place orders, and maintain a high level of organization.
- Observe and report security issues to management immediately.
- Ensure all guests' information is accurate and up-to-date.
Requirements:
- 3+ years of experience as a Hotel Front Desk Officer.
- Bachelor's Degree in a related discipline.
- Advanced communication, organizational, interpersonal, and customer service skills.
- Ability to work as a team and individually.
- Proven experience as a front desk representative, agent, or relevant position.
- Exceptional communication skills, both written and oral.
- Highly organized, results-oriented, and flexible.
- Professional attitude and appearance.
- Working knowledge of Word, Excel, and other computer-related programs.
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