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Hotel Front Office Agent

2 months ago

Lagos, Lagos, Nigeria OptiHuman Consulting Limited Full time

Front Desk Officer responsible for managing hotel operations, providing exceptional customer service, and maintaining a high level of professionalism.

Key Responsibilities:

  • Ensure the front desk area is tidy and well-stocked with necessary materials.
  • Register arriving guests, assign rooms, and handle administrative duties.
  • Provide customer service, handle guest concerns, and respond to telephone calls in a positive and professional manner.
  • Maintain accurate records of guest information, reservations, and room assignments.
  • Process guest departures, calculate charges, and receive payments.
  • Balance cash, complete balance sheets, and maintain accurate financial records.
  • Monitor office supplies, place orders, and maintain a high level of organization.
  • Observe and report security issues to management immediately.
  • Ensure all guests' information is accurate and up-to-date.

Requirements:

  • 3+ years of experience as a Hotel Front Desk Officer.
  • Bachelor's Degree in a related discipline.
  • Advanced communication, organizational, interpersonal, and customer service skills.
  • Ability to work as a team and individually.
  • Proven experience as a front desk representative, agent, or relevant position.
  • Exceptional communication skills, both written and oral.
  • Highly organized, results-oriented, and flexible.
  • Professional attitude and appearance.
  • Working knowledge of Word, Excel, and other computer-related programs.