Associate, Account Configuration

4 weeks ago


Lekki, Lagos, Nigeria Flutterwave Full time

We're looking for an Associate, Account Configuration to help set up and configure merchant accounts for Flutterwave.

This role plays a key part in ensuring customer satisfaction and enhancing the customer experience.

  • Key Responsibilities:
    • Configure merchant accounts, including MCC review and MID creation, and activation of other payment methods according to specifications.
    • Collaborate with other teams to understand and implement customer requirements.
    • Maintain accurate records of all account configuration activities.
    • Participate in team meetings and training to stay updated on product changes and developments.
    • Contribute to the improvement of account configuration processes.
    • Support the Account Configuration Manager in meeting team KPIs and objectives.
    • Ensure personal information of customers, employees, and other individuals is processed and protected in line with applicable data privacy policies, laws, and global best practices.
  • Required Competency and Skillset:
    • Bachelor's degree in Business, IT, or a related field.
    • Minimum of 3 years of experience in an account management or customer service role, preferably in the payment industry.
    • Excellent attention to detail and problem-solving skills.
    • Strong communication and interpersonal skills.
    • Ability to work effectively in a fast-paced, dynamic environment.

Flutterwave is a leading payments technology company that aims to simplify payments for individuals and businesses across Africa and beyond.



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