Associate, Account Configuration
4 weeks ago
We're looking for an Associate, Account Configuration to help set up and configure merchant accounts for Flutterwave.
This role plays a key part in ensuring customer satisfaction and enhancing the customer experience.
- Key Responsibilities:
- Configure merchant accounts, including MCC review and MID creation, and activation of other payment methods according to specifications.
- Collaborate with other teams to understand and implement customer requirements.
- Maintain accurate records of all account configuration activities.
- Participate in team meetings and training to stay updated on product changes and developments.
- Contribute to the improvement of account configuration processes.
- Support the Account Configuration Manager in meeting team KPIs and objectives.
- Ensure personal information of customers, employees, and other individuals is processed and protected in line with applicable data privacy policies, laws, and global best practices.
- Required Competency and Skillset:
- Bachelor's degree in Business, IT, or a related field.
- Minimum of 3 years of experience in an account management or customer service role, preferably in the payment industry.
- Excellent attention to detail and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced, dynamic environment.
Flutterwave is a leading payments technology company that aims to simplify payments for individuals and businesses across Africa and beyond.
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