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Receptionist

2 months ago

Lagos, Lagos, Nigeria Esporta Suites Hotel and Resorts Ltd Full time

Responsibilities

  • Welcoming guests and checking their details against their bookings
  • Allocating guests their rooms and providing keys
  • Answering phones from prospective customers and guests, taking messages and delivering them
  • Completing administrative tasks such as filing and photocopying
  • Responding to requests for help and information
  • Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions
  • Preparing room bills and ensuring prompt payments
  • Checking guests out, taking payments and returning deposits

Requirements and skills

  • Minimum requirement of a National Diploma or B.Sc in any Management related discipline
  • Problem-solving abilities
  • Strong communication and interpersonal skills
  • Excellent customer service skills
  • Flexibility and the ability to respond appropriately to changing situations
  • The ability to maintain professional standards under pressure
  • Strong IT skills and knowledge of booking systems and software
  • Excellent administration and organisational skills.