
Customer Support Lead
2 days ago
Position: Customer Support Lead
Industry: Technology Solutions
Location: Wire and Cable, Apata, Ibadan, Oyo State
Job Type: Full-Time (On-site)
Budget: NGN 300,000 Monthly Net
Job Description (Summary)
The Customer Support Lead will manage the daily operations of the customer support team, ensuring timely and effective resolution of customer inquiries. This role includes process improvement, KPI tracking, and mentoring team members to provide exceptional customer experiences.
Customer Support Excellence
Develop a deep understanding of company products to guide customers through troubleshooting.
Manage escalated service requests, ensuring prompt resolution of complex issues.
Oversee onboarding processes to ensure smooth customer transitions.
Monitor staffing levels, including hiring, training, and scheduling, to maintain service quality.
Operational Efficiency & Process Improvement
Design and implement efficient customer service processes.
Regularly evaluate and update operational procedures to optimize service delivery.
Identify recurring service issues and implement corrective actions.
Collaborate with other departments to align support operations with business goals.
Data-Driven Management
Track and analyze customer service trends to identify and resolve service gaps.
Monitor performance metrics and provide regular reports to senior management.
Develop disaster recovery and business continuity plans to ensure uninterrupted operations.
Team Leadership & Development
Lead, mentor, and manage the customer support team, fostering a high-performance culture.
Conduct performance evaluations, providing feedback and coaching for team improvement.
Ensure compliance with industry regulations and company policies within the support team.
Cross-Departmental Collaboration
Partner with sales, marketing, and finance teams to ensure cohesive customer service.
Collaborate on key initiatives and projects to improve customer satisfaction and retention.
Working Relationships
Internal: Work closely with cross-functional teams, including sales, marketing, and product teams.
External: Engage with customers and stakeholders to enhance service delivery.
Required Skills & Competencies
Proficiency in customer support tools (Zendesk, Salesforce Service Cloud)
Strong leadership and coaching abilities
Process optimization and alignment
Data-driven approach to performance metrics
Effective problem-solving and conflict resolution
Continuous improvement initiatives
Expertise in ticketing systems and workflow management
Excellent communication skills
Strategic service planning
Required Qualifications & Experience
3-4 years of experience in customer service roles, preferably in e-commerce, logistics, fintech, or supply chain sectors.
At least 2 years of proven experience in customer support team management.
Proficiency with customer service software and best practices.
Ability to build a customer support team from the ground up.
Knowledge of both inbound and outbound customer service practices, tools and operations.
Strong knowledge of various customer service KPIs and metrics as well as its application.
Strong understanding of end-to-end e-commerce processes, from conversion through fulfillment to support.
Exceptional interpersonal, written, and verbal communication skills.
Proximity to the location will be an advantage.
Ability to thrive in a fast-paced, dynamic environment and meet deadlines.
How to Apply
Interested and qualified candidates should forward their resume to: recruitment@blakskill.com using Customer Support Lead as the subject of the mail.
-
Customer Support Team Lead
18 hours ago
Ibadan, Oyo State, Nigeria BLAKSKILL LIMITED Full timeJob DescriptionWe are seeking a seasoned Customer Support Team Lead to oversee the daily operations of our customer support team. The ideal candidate will have experience in managing customer service teams, with a proven track record of delivering exceptional results.Key Responsibilities:Manage and mentor a high-performing customer support team.Develop and...
-
Customer Support Team Lead
3 days ago
Ibadan, Oyo State, Nigeria BLAKSKILL LIMITED Full time**Job Description**At Blakskill Limited, we are seeking a highly skilled and experienced Customer Support Lead to manage our daily operations. The ideal candidate will have a strong understanding of customer service principles and be able to develop and implement efficient processes.**Key Responsibilities:**Manage the customer support team, ensuring timely...
-
Customer Support Team Manager
4 days ago
Ibadan, Oyo State, Nigeria BLAKSKILL LIMITED Full timeCustomer Support LeadThe Customer Support Lead will manage the daily operations of the customer support team, ensuring timely and effective resolution of customer inquiries.Key Responsibilities:Develop a deep understanding of company products to guide customers through troubleshooting.Manage escalated service requests, ensuring prompt resolution of complex...
-
Support Operations Manager
3 days ago
Ibadan, Oyo State, Nigeria BLAKSKILL LIMITED Full time**Job Overview**We are looking for a seasoned Service Excellence Director to lead our customer support team at Blakskill Limited. As a key member of our organization, you will play a vital role in driving exceptional customer experiences.**Responsibilities Include:**Design and implement efficient customer service processesRegularly evaluate and update...
-
Customer Acquisition Specialist
4 days ago
Ibadan, Oyo State, Nigeria AG INDUSTRIES LTD Full timeJob Overview">AG Industries Ltd is seeking a highly motivated Sales Representative to join our team. The ideal candidate will be responsible for driving revenue growth, expanding our customer base, and delivering exceptional customer service.">Key Responsibilities:">">Prospect for new business opportunities through research and networking.">Develop and...
-
Sales Operations Lead
4 days ago
Ibadan, Oyo State, Nigeria Ascentech Services Ltd Full timeJob Title: Sales Operations LeadIndustry: FMCG As a motivated and results-driven sales leader, you will oversee sales operations in assigned territories. The successful candidate will be responsible for guiding a team of sales professionals, driving revenue growth, and fostering strong relationships with customers. Key Responsibilities:Manage and train the...
-
Client Experience Director
18 hours ago
Ibadan, Oyo State, Nigeria BLAKSKILL LIMITED Full timeJob OverviewWe are looking for a highly skilled Client Experience Director to lead our customer support team. The successful candidate will have experience in customer service management, with a strong understanding of end-to-end e-commerce processes.Duties and Responsibilities:Lead, mentor, and manage the customer support team.Develop disaster recovery and...
-
Commodity Aggregation Lead
4 days ago
Ibadan, Oyo State, Nigeria Fort Knox Outsourcing Full timeAs a Commodity Aggregation Lead - Business Development at Fort Knox Outsourcing, you will be responsible for identifying and capitalizing on opportunities for sourcing and aggregating high-quality POS commodities within designated coverage areas.About Fort Knox Outsourcing:We are a leading provider of business development services, dedicated to helping...
-
Service Excellence Director
3 days ago
Ibadan, Oyo State, Nigeria BLAKSKILL LIMITED Full time**Job Summary**The Support Operations Manager is responsible for leading the customer support team at Blakskill Limited. This individual will oversee daily operations, ensure timely issue resolution, and drive continuous improvement initiatives.**Key Accountabilities:**Manage escalated service requests, ensuring prompt resolution of complex issuesOversee the...
-
Sales representative
2 weeks ago
ibadan, Nigeria AG INDUSTRIES LTD Full timeJob Summary: We are seeking a motivated and results-driven Sales Representative to join our team. The ideal candidate will be responsible for identifying new business opportunities, engaging potential customers, and closing sales to drive company revenue. You will be the face of our company, providing excellent customer service and maintaining strong...
-
Business Development Professional
4 days ago
Ibadan, Oyo State, Nigeria AG INDUSTRIES LTD Full timeJob Summary">We are seeking a driven Sales Representative to expand our customer base. The ideal candidate will be responsible for identifying new business opportunities, engaging potential customers, and closing sales to drive revenue.">Key Responsibilities:">">Prospecting & Lead Generation: Identify potential customers through industry research and...
-
Spatial Data Analyst Lead
4 days ago
Ibadan, Oyo State, Nigeria Icon Geo Full timeAbout the RoleIcon Geo is seeking a skilled GIS Analyst to join our dynamic team. As a key member, you will be responsible for developing and maintaining our enterprise GIS systems, leveraging your expertise in Esri's suite of GIS products and geospatial data management.Key ResponsibilitiesAnalyze and visualize complex spatial data using ArcGIS...
-
Talent Acquisition Lead
4 days ago
Ibadan, Oyo State, Nigeria BERNOL Full timeAbout the RoleThe HR Executive will play a critical role in managing various HR functions, including recruitment, employee relations, performance management, and compliance. The ideal candidate will have a strong background in HR practices and be able to support the organization's strategic goals.Responsibilities:Recruitment and Hiring:Manage the full...
-
Financial Product Specialist
3 days ago
Ibadan, Oyo State, Nigeria Citygateglobal Investment Limited Full timeJob SummaryWe are seeking a highly motivated and experienced Financial Product Specialist to join our team at Citygateglobal Investment Limited. As a key member of our sales and marketing department, you will be responsible for the sales and marketing of financial products and services.Key Responsibilities- Develop and execute sales strategies to achieve...
-
Sales and Marketing Professional
2 days ago
Ibadan, Oyo State, Nigeria Citygateglobal Investment Limited Full timeSales and Marketing RoleWe are seeking a highly motivated and experienced Sales and Marketing Professional to join our team at Citygateglobal Investment Limited. As a key member of our sales and marketing department, you will be responsible for the sales and marketing of financial products and services.Key Responsibilities- Develop and execute sales...
-
Logistics Coordinator for Coca-Cola Products
4 days ago
Ibadan, Oyo State, Nigeria Adenola and son Full timeAt Adenola & Sons, we are seeking a reliable and efficient Delivery Representative to handle the distribution of our leading Coca-Cola products.Key Responsibilities:Deliver Coca-Cola products to customers in a timely and efficient manner, ensuring high levels of customer satisfaction.Maintain accurate records of deliveries, inventory, and customer...
-
Loan marketer- ibadan
3 weeks ago
Ibadan, Nigeria Citygateglobal Investment Limited Full timeJob description - Sales and marketing of financial products and services - Customer acquisition and relationship management - Loan processing and disbursement support - Meeting sales targets and performance metrics - Customer service and support Job Type: Full-time Pay: ₦150,000.00 - ₦200,000.00 per month based on experience
-
Sales Manager
3 weeks ago
Ibadan, Nigeria BLAKSKILL LIMITED Full timePosition: Sales Manager – Renewable Energy (Solar) Industry: Renewable Energy Location: Oyo Job Type: Full-Time (Remote) Job Description (Summary): As the Sales Manager for Renewable Energy, you will be responsible for developing sales strategies, managing client relationships, and overseeing the sales team. You will also identify new business...
-
Renewable Energy Sales Strategist
3 days ago
Ibadan, Oyo State, Nigeria BLAKSKILL LIMITED Full timeJob Description">Sales Manager for Renewable Energy.As the Sales Manager for Renewable Energy, you will be responsible for developing sales strategies, managing client relationships, and overseeing the sales team. Your role will involve identifying new business opportunities, analyzing market trends, and ensuring customer satisfaction.Key...
-
Sales Manager
4 weeks ago
Ibadan, Nigeria BLAKSKILL LIMITED Full timePosition: Sales Manager – Renewable Energy (Solar) Industry: Renewable Energy Location: Oyo Job Type: Full-Time (Remote) Job Description (Summary): As the Sales Manager for Renewable Energy, you will be responsible for developing sales strategies, managing client relationships, and overseeing the sales team. You will also identify new business...