Digital Transformation and Logistics Coordinator

11 hours ago


Lekki, Lagos, Nigeria AVANTGARDE LOGISTICS & MULTI SERVICES LTD Full time
Job Description

The Digital Engagement and Logistics Operations Specialist plays a pivotal role in enhancing the company's online presence while ensuring seamless logistics operations. This multifaceted role combines expertise in digital engagement, logistics coordination, and operational optimization to deliver exceptional service to clients.

Key Responsibilities:
  • Digital Engagement:
    • Develop and execute strategies to boost digital engagement across all platforms, including social media, the company website, and digital marketing campaigns.
    • Create captivating content showcasing our logistics services, such as customs brokerage, haulage, and boat charter, through blogs, social media posts, and newsletters.
    • Monitor, analyze, and report on engagement metrics to drive continuous improvement in digital outreach.
    • Manage customer inquiries through digital channels and assist in resolving issues promptly.
  • Logistics Operations Coordination:
    • Oversee day-to-day logistics of the boat charter services.
    • Collaborate with logistics teams to ensure timely and efficient transportation of goods.
    • Ensure all operational processes comply with industry regulations, safety standards, and best practices.
    • Identify and resolve any operational challenges or inefficiencies to improve service delivery.
  • Client Relationship Management:
    • Work directly with clients to understand their needs and expectations in terms of logistics services.
    • Provide updates on shipment statuses, customs procedures, and boat charter availability via digital communication tools.
    • Ensure high levels of customer satisfaction by resolving issues and enhancing the client experience through digital platforms.
  • Cross-Functional Collaboration:
    • Collaborate with sales, marketing, and operations teams to ensure alignment between digital engagement and logistical operations.
    • Provide support for any special logistics projects or initiatives as needed.
    • Contribute to the development of new digital services or logistics offerings based on market trends and customer needs.


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