Customer Satisfaction Team Lead
6 days ago
This exciting role offers the opportunity to lead and manage a team of customer service representatives, driving exceptional service delivery and customer satisfaction. As a key member of our team, you will play a critical role in shaping our customer service strategy and ensuring that our customers receive the highest level of service.
Key Responsibilities:
- Oversee daily customer service operations to ensure efficient response times and high-quality service delivery
- Develop and implement customer service policies, procedures, and standards to enhance customer satisfaction
- Lead, mentor, and train a team of customer service representatives to deliver exceptional service
- Analyze customer feedback to identify trends and recommend product or service improvements
- Ensure compliance with company policies, industry regulations, and service-level agreements (SLAs)
Requirements:
- Bachelor's degree in Business Administration, Agriculture, Finance, or a related field
- Additional certifications in Customer Service, Agribusiness, or Fintech are a plus
- 1–3 years of experience in customer service
- Prior experience in the agritech or fintech industry is highly desirable
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