Customer Satisfaction Team Lead

6 days ago


Abuja, FCT, Nigeria BLAKSKILL LIMITED Full time
Job Overview:

This exciting role offers the opportunity to lead and manage a team of customer service representatives, driving exceptional service delivery and customer satisfaction. As a key member of our team, you will play a critical role in shaping our customer service strategy and ensuring that our customers receive the highest level of service.

Key Responsibilities:

  • Oversee daily customer service operations to ensure efficient response times and high-quality service delivery
  • Develop and implement customer service policies, procedures, and standards to enhance customer satisfaction
  • Lead, mentor, and train a team of customer service representatives to deliver exceptional service
  • Analyze customer feedback to identify trends and recommend product or service improvements
  • Ensure compliance with company policies, industry regulations, and service-level agreements (SLAs)

Requirements:

  • Bachelor's degree in Business Administration, Agriculture, Finance, or a related field
  • Additional certifications in Customer Service, Agribusiness, or Fintech are a plus
  • 1–3 years of experience in customer service
  • Prior experience in the agritech or fintech industry is highly desirable

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