Customer Service Operations Manager

7 hours ago


Abuja, FCT, Nigeria BLAKSKILL LIMITED Full time
Job Description:

As a key member of our team, you will be responsible for leading and managing daily customer service operations to ensure timely and effective responses to inquiries, complaints, and feedback. Your primary objective will be to develop and implement customer service policies, procedures, and standards that drive exceptional service delivery.

Key Responsibilities:

  • Oversee daily customer service operations to ensure efficient response times and high-quality service delivery
  • Develop and implement customer service policies, procedures, and standards to enhance customer satisfaction
  • Monitor key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores
  • Lead, mentor, and train a team of customer service representatives to deliver exceptional service
  • Build strong relationships with customers to understand their needs and concerns

Requirements:

  • Bachelor's degree in Business Administration, Agriculture, Finance, or a related field
  • Additional certifications in Customer Service, Agribusiness, or Fintech are a plus
  • 1–3 years of experience in customer service
  • Prior experience in the agritech or fintech industry is highly desirable


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