Senior Customer Experience Specialist
4 hours ago
We are seeking an experienced Customer Service Lead to join our team at BLAKSKILL LIMITED. As a key member of our customer-facing team, you will play a critical role in ensuring that our customers receive exceptional service and support.
Responsibilities:
- Manage daily customer service operations to ensure timely and effective responses to customer inquiries and feedback
- Develop strategies to improve customer satisfaction and promote brand loyalty
- Leverage digital tools and CRM systems to manage customer interactions effectively
- Analyze customer feedback to identify trends and recommend product or service improvements
- Ensure compliance with company policies, industry regulations, and service-level agreements (SLAs)
What We Offer:
- A dynamic and supportive work environment
- The opportunity to work with a talented team of professionals
- A competitive compensation package
- Ongoing training and development opportunities
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