Senior Customer Experience Specialist

4 hours ago


Abuja, FCT, Nigeria BLAKSKILL LIMITED Full time
About the Role:

We are seeking an experienced Customer Service Lead to join our team at BLAKSKILL LIMITED. As a key member of our customer-facing team, you will play a critical role in ensuring that our customers receive exceptional service and support.

Responsibilities:

  1. Manage daily customer service operations to ensure timely and effective responses to customer inquiries and feedback
  2. Develop strategies to improve customer satisfaction and promote brand loyalty
  3. Leverage digital tools and CRM systems to manage customer interactions effectively
  4. Analyze customer feedback to identify trends and recommend product or service improvements
  5. Ensure compliance with company policies, industry regulations, and service-level agreements (SLAs)

What We Offer:

  • A dynamic and supportive work environment
  • The opportunity to work with a talented team of professionals
  • A competitive compensation package
  • Ongoing training and development opportunities


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