Hospitality Service Representative

3 days ago


Lekki, Lagos, Nigeria Vertiline Synergy Limited Full time
Job Title: Waitress

Industry: Hospitality
Location: Lekki Phase 1, Lagos
Working Hours: Morning (6 Days on, 1 Day Off)
Remuneration: 80k – 100k per annum

Job Description:

The primary responsibility of this role is to create a welcoming atmosphere for guests, provide exceptional customer service, and ensure seamless delivery of food and beverage services in a fast-paced fine dining setting. Key tasks include taking orders, serving dishes, addressing guest inquiries, and managing customer needs.

Responsibilities:
  1. Greet guests warmly and introduce daily specials while providing menus.
  2. Offer personalized service by answering guest inquiries and assisting with dietary restrictions.
  3. Address any guest complaints promptly and courteously, ensuring a positive experience.
  4. Take accurate orders and relay them to kitchen staff and bartenders.
  5. Serve food and beverages promptly, adhering to presentation standards.
  6. Provide menu recommendations, focusing on customer satisfaction.
  7. Set up tables, maintain dining area cleanliness, and ensure overall restaurant organization.
  8. Collaborate with team members to achieve efficient service and maintain a well-maintained environment.
  9. Adhere to company policies regarding uniform, punctuality, and conduct.
Requirements:
  • Minimum of OND in a relevant field.
  • 3-5 years of experience in a similar role, preferably in fine dining.
  • Proficient in waiting tables, food service, and customer satisfaction practices.
  • Knowledge of food preparation and catering a plus.
  • Excellent customer service and communication skills.
  • Ability to work effectively in a fast-paced environment.
  • High attention to detail and multitasking capabilities.
  • Positive attitude, teamwork, and customer-focused mindset.
Benefits:
  • Accommodation Provided
  • Health Insurance Coverage
  • Feeding Provided


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