Billing Support Specialist
1 week ago
Job Title: Billing Support Officer
Location: Lagos Island
Job Type: Full-time
Salary: 155,000
Key Responsibilities:
• Provide exceptional customer service and ensure customer satisfaction through prompt and accurate response to billing inquiries and issues.
• Utilize communication scripts to effectively handle various billing topics and provide solutions and/or alternatives to customers.
• Identify customer needs, clarify information, and provide solutions and/or alternatives to meet customer expectations.
• Maintain a high level of professionalism and ensure that customer interactions are conducted in a courteous and respectful manner.
• Collaborate with team members to ensure seamless communication and resolution of customer issues.
• Identify and escalate priority issues to ensure timely resolution and minimize customer impact.
Requirements:
• HND/B.Sc in any discipline
• Minimum 6 months experience in a contact center
• Excellent customer relations, sales, marketing, and human relations skills
Note: Fort Knox Outsourcing is an equal opportunities employer and welcomes applications from all qualified candidates.
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