Service Delivery Specialist

4 days ago


Abuja, FCT, Nigeria Cassidy Holdings Full time
About the Role

As a Customer Service Representative at Cassidy Holdings, you will play a vital role in delivering outstanding customer experiences. We are seeking an individual with excellent communication skills, who can provide timely and professional support to our clients.

Responsibilities
  1. Respond to customer inquiries via various channels.
  2. Address customer complaints and issues promptly and professionally.
  3. Process customer orders, returns, and exchanges efficiently.
  4. Assist customers with product information and resolve any discrepancies.
  5. Collaborate with internal teams to improve customer satisfaction and resolve complex issues.
  6. Stay informed about product knowledge and company policies.
Qualifications
  • Prior experience in customer service roles.
  • Effective communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Proficient in using customer service software.
  • Ability to work in fast-paced environments and multitask effectively.
  • Accuracy in data entry and attention to detail.
  • High school diploma or equivalent; further education or training is advantageous.


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