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Service Delivery Expert
4 days ago
At Bella Recruiter, we're seeking a highly skilled Service Delivery Expert to join our team. As a key member of our network infrastructure group, you will be responsible for deploying and maintaining carrier-grade network infrastructure and services for our enterprise customers.
About the Role
The Service Fulfilment Engineer is responsible for installing, configuring, optimizing, and maintaining network connectivity infrastructure & systems for the ipNX network as well as for enterprise customers as per agreed set standards and SLAs. This includes safeguarding performance, capacity, availability (>99.9%) and quality of the ipNX network by monitoring emerging incidents and initiating preventive actions. Additionally, you will recommend areas of improvements, product enhancements including new platforms, features and services that meet present and future needs of the voice communications business. You will also provide pre-sales support and provide accompanying proposals and design documents with the most optimal and cost effective solutions that meets the business objectives.
Key Responsibilities
- Install, configure, optimize and maintain network connectivity infrastructure & systems for the ipNX network as well as for enterprise customers.
- Safeguard performance, capacity, availability (>99.9%) and quality of the ipNX network by monitoring emerging incidents and initiating preventive actions.
- Recommend areas of improvements, product enhancements including new platforms, features and services that meet present and future needs of the voice communications business.
- Offer pre-sales support and provide accompanying proposals and design documents with the most optimal and cost effective solutions that meets the business objectives.
Requirements
We are looking for candidates with at least 1 year experience within the telecoms space as a Network/Communications Engineer. A good understanding of computer networks as well as some aspects of project management (Cisco Certification | PMP is a bonus) is required. A good grasp of technical (wireless & wireline) installations and willingness to learn more is necessary. Practical Experience with Network Connectivity Devices (Routers & Switches), Experience with LAN/WAN Network Design and Configuration, Good working knowledge of Microsoft Office Suite [including MS Project & Visio] are essential skills for this role.
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