Chief Client Experience Officer

1 week ago


Ajah Ward, Nigeria ACEROYAL ESTATES LTD Full time
Job Title:

Chief Client Experience Officer

About Us:

At ACEROYAL ESTATES LTD, we are committed to delivering exceptional client experiences. As our Chief Client Experience Officer, you will be responsible for leading our client service team and developing strategies to enhance our clients' satisfaction and retention.

Key Responsibilities:
  • Team Leadership: Lead and mentor the client service team, fostering a culture of excellence and collaboration. Set performance standards and monitor team performance against goals.
  • Client Relationship Management: Build and maintain strong relationships with key clients to ensure their needs are met. Serve as the primary point of contact for major clients, addressing any issues that arise.
  • Strategy Development: Develop and implement strategies to improve client satisfaction and retention. Analyze client feedback and service metrics to identify areas for improvement.
  • Cross-Functional Collaboration: Collaborate with sales, marketing, and product teams to align client service efforts with company goals. Facilitate communication between departments to ensure seamless service delivery.
Requirements:
  • Education: Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.
  • Experience: 7+ years of experience in client service or customer relations, with at least 3 years in a leadership role.
  • Communication Skills: Exceptional verbal and written communication skills, with the ability to engage clients and team members effectively.
  • Problem-Solving: Strong analytical and problem-solving skills to address client needs and improve service delivery.
  • Interpersonal Skills: Ability to build rapport and maintain relationships with diverse clients and stakeholders.
  • Project Management: Experience managing multiple projects and initiatives simultaneously.
  • Technology Proficiency: Familiarity with client service software and CRM systems; proficiency in Microsoft Office Suite.
  • Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
  • Customer Focus: A strong commitment to understanding and meeting the needs of clients.
Benefits:
  • Potential Salary Range: $120,000 - $180,000 per year (dependent on location)
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities


  • Ajah Ward, Nigeria ACEROYAL ESTATES LTD Full time

    We are seeking a highly skilled and experienced Director of Client Experience Management to join our team at ACEROYAL ESTATES LTD.Company OverviewAt ACEROYAL ESTATES LTD, we pride ourselves on delivering exceptional client service and experiences. As a key member of our team, you will play a critical role in driving this mission forward.About the RoleThe...


  • Ajah Ward, Nigeria ACEROYAL ESTATES LTD Full time

    Job OverviewThe Director of Client Partnerships is a critical leadership role responsible for overseeing the client service department at ACEROYAL ESTATES LTD. This position involves leading a team, developing strategies for client engagement, and driving initiatives that enhance the overall client experience.

  • Head of Client Service

    2 months ago


    Ajah, Nigeria ACEROYAL ESTATES LTD Full time

    WE ARE HIRING! Job Description: Head of Client Service   Position Overview: The Head of Client Service is responsible for overseeing the client service department, ensuring high levels of client satisfaction, and fostering strong relationships between clients and the company. This role involves leading a team, developing strategies for client engagement,...


  • Ajah Ward, Nigeria ACEROYAL ESTATES LTD Full time

    ACEROYAL ESTATES LTD is seeking an experienced and skilled Construction Site Operations Manager to oversee day-to-day operations on our construction sites.The successful candidate will be responsible for ensuring that all construction activities are carried out efficiently, safely, and in compliance with relevant regulations.This includes supervising teams,...


  • Ajah Ward, Nigeria 21st CENTURY RECRUITER Full time

    **Company Overview:** At 21st CENTURY RECRUITER, we are a dynamic organization that provides top-notch recruitment services. Our mission is to connect talented individuals with the right opportunities, fostering growth and success in their careers.Our company prides itself on its commitment to excellence, professionalism, and client satisfaction. We take...


  • Ajah Ward, Nigeria Uptownpro Homes Ltd Full time

    Job Description:We are seeking a highly skilled Sales and Business Growth Manager to join our team at Uptownpro Homes Ltd.About the Role:The ideal candidate will be responsible for driving sales growth, expanding our client base, and delivering exceptional customer service.Key Responsibilities:Sales and Business Development: Identify and pursue new business...


  • Ajah Ward, Nigeria ACEROYAL ESTATES LTD Full time

    Job DescriptionThe Sales Manager will be responsible for overseeing the sales operations of AceRoyal Estates, driving revenue growth, and leading a team of sales professionals. This role involves managing sales strategies, ensuring client satisfaction, and contributing to the company's business growth within the competitive real estate market.Main...


  • Ajah Ward, Nigeria ACEROYAL ESTATES LTD Full time

    At AceRoyal Estates LTD, we are seeking an experienced and proactive Construction Project Coordinator to oversee day-to-day operations on our construction sites.Job DescriptionThe Construction Project Coordinator will be responsible for ensuring that all construction activities are carried out efficiently, safely, and in compliance with relevant...


  • Ajah Ward, Nigeria ACEROYAL ESTATES LTD Full time

    Job SummaryA Logistics Operations Specialist is needed to ensure the safe and timely transportation of personnel, goods, or materials. This role requires maintaining the highest standards of professionalism and compliance with traffic regulations.Main Responsibilities• Safely transport staff, goods, or materials to designated locations,• Ensure accurate...


  • Ajah Ward, Nigeria ACEROYAL ESTATES LTD Full time

    Job DescriptionWe are seeking responsible and professional drivers to join our team at ACEROYAL ESTATES LTD.About the RoleThis is an exciting opportunity for a reliable and skilled driver to transport staff, goods, or materials safely and efficiently.Salary InformationThe estimated annual salary for this position is around $60,000, depending on experience...


  • Ajah Ward, Nigeria ACEROYAL ESTATES LTD Full time

    OverviewWe are seeking a highly skilled Senior Real Estate Growth Leader to join our team at ACEROYAL ESTATES LTD. As a key member of our leadership team, you will be responsible for driving revenue growth and leading a team of sales professionals.Estimated Salary: $120,000 - $180,000 per yearJob DescriptionThe Senior Real Estate Growth Leader will oversee...


  • Ajah Ward, Nigeria ACEROYAL ESTATES LTD Full time

    Job Summary:We are seeking a highly motivated and experienced Field Sales Manager to lead our sales operations at Aceroyal Estates Ltd. This is a challenging role that requires a strong leadership presence, excellent communication skills, and a deep understanding of the real estate market.About Us:Aceroyal Estates Ltd is a leading player in the real estate...


  • Lekki Ajah, Nigeria PRUVIA INTEGRATED LIMITED Full time

    ob Title: Business Development Manager. Location: Ajah Lagos Company: Alitos real estate company Job Type: Full Time Job brief Our client a player in the real estate space islooking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and...


  • Shangisha Magodo Ward, Nigeria Beginners Base Full time

    About the Role:We are seeking an experienced inventory officer to support our fashion store.Key Responsibilities:Receiving and sorting daily deliveriesAccurately scanning itemsMaintaining quality control standardsRequirements:Previous experience in sales or retail is advantageousStrong communication and interpersonal skillsPassion for fashion and customer...


  • Lekki Ajah, Nigeria PRUVIA INTEGRATED LIMITED Full time

    We are seeking a highly skilled Business Development Manager to join our team at PRUVIA INTEGRATED LIMITED.Job OverviewThe ideal candidate will be responsible for developing and implementing a growth strategy that drives sustainable financial growth through boosting sales and forging strong relationships with clients. With a proven track record in sales and...

  • Field Sales Manager

    2 months ago


    Ajah, Nigeria ACEROYAL ESTATES LTD Full time

    The Sales Manager will be responsible for overseeing the sales operations of AceRoyal Estate, driving revenue growth, and leading a team of sales professionals. You will manage sales strategies, ensure client satisfaction, and help grow the business within the competitive real estate market. Key Responsibilities: - Lead, motivate, and manage a team of sales...

  • Site Manager

    2 months ago


    Ajah, Lagos., Nigeria ACEROYAL ESTATES LTD Full time

    AceRoyal Estates is seeking an experienced and proactive Site Manager to oversee day-to-day operations on our construction sites. The Site Manager will be responsible for ensuring that all construction activities are carried out efficiently, safely, and in compliance with relevant regulations. This includes supervising teams, coordinating activities, and...


  • Lekki-Ajah, Nigeria ODG Wellness Home Ltd Full time

    Job Summary:">We are seeking a highly skilled Public Health Officer to join our team at ODG Wellness Home Ltd. As a key member of our public health team, you will play a critical role in protecting and improving the health and well-being of communities, populations, and individuals.">About the Role:">The successful candidate will be responsible for applying...

  • Sales Marketer

    3 months ago


    Lekki,Ajah, Nigeria Whip-smart Service Providers Limited Full time

    Proficient in basic computer skills Develop and implement effective digital marketing strategies to enhance brand visibility and engagement. Conduct market research to identify trends and opportunities for growth. Create compelling content for various digital platforms, including blogs, newsletters, and social media. Track and analyze marketing metrics to...


  • Ojota Ward, Nigeria Consulting & Biz Solutions Limited Full time

    Company OverviewAt Consulting & Biz Solutions Limited, we are committed to providing exceptional services to our clients. Our team of experts is dedicated to delivering high-quality solutions that meet their needs.SalaryThe estimated annual salary for this position is $60,000 - $80,000 depending on experience and qualifications.Job DescriptionAs a key member...