Senior Leadership Role for Loan Recovery and Customer Service

6 days ago


Ibadan, Oyo State, Nigeria VICTORY EMPOWERMENT CENTRE Full time

VICTORY EMPOWERMENT CENTRE is seeking a highly skilled individual to fill the role of Senior Leadership Role for Loan Recovery and Customer Service. This challenging position requires a unique blend of skills, including strong communication abilities, target-oriented mindset, and experience in customer service and relationship management.

Job Summary:

The ideal candidate will possess excellent verbal and written communication skills, with the ability to meet and exceed targets. They should have experience working independently, managing time effectively, and handling multiple responsibilities with ease. In addition, they must be knowledgeable about KYC regulations and loan recovery processes, which are essential for delivering exceptional customer service.

About VICTORY EMPOWERMENT CENTRE:

VICTORY EMPOWERMENT CENTRE is committed to providing high-quality services to its customers, and we believe that our employees play a crucial role in achieving this goal. We offer a competitive salary and benefits package to attract and retain top talent.

Responsibilities:

  • Loan recoveries: The successful candidate will be responsible for recovering loans from customers while maintaining a positive and professional attitude.
  • KYC verification: They will verify the identity and credentials of customers, ensuring that all necessary documents are in order.
  • Customer service: They will provide exceptional customer service, responding promptly to customer inquiries and resolving issues efficiently.

Required Skills and Qualifications:

  • Strong verbal and written communication skills
  • Ability to meet and exceed targets
  • Experience in customer service and relationship management
  • Knowledge of KYC regulations and loan recovery processes
  • Ability to work independently and manage time effectively

Benefits:

We offer a competitive salary, ranging from $50,000 to $70,000 per annum, depending on experience. Additionally, you will receive a comprehensive benefits package, including medical insurance, retirement planning, and paid time off.

Estimated Salary: $62,500 per annum



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