Customer Experience Manager

1 week ago


Ikoyi, Lagos, Nigeria Hospitality Recruitment placement Service (HRPS) Full time
Job Overview:

Hospitality Recruitment Placement Service (HRPS) is seeking a highly skilled Customer Experience Manager to join our team. As a key member of our customer support department, you will be responsible for delivering exceptional customer experiences that drive loyalty and retention.

Key Responsibilities:

  • Developing and implementing customer-centric strategies
  • Managing customer relationships and expectations
  • Resolving complex customer complaints and issues
  • Providing training and coaching to junior customer support representatives
  • Analyzing customer feedback and metrics to inform business decisions

Requirements and Skills:

  • Bachelor's degree in Mass Communication or related field
  • Minimum 3 years of experience in customer service leadership
  • Proven track record of driving customer satisfaction and loyalty
  • Strong leadership and communication skills
  • Ability to analyze data and make informed business decisions


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