Technical Support Professional

3 days ago


Lagos, Lagos, Nigeria Bella Recruiter Full time

We are seeking a highly skilled Technical Support Professional to join our team at Bella Recruiter. As a key member of our support team, you will be responsible for providing technical support to our customers, including troubleshooting and resolving technical issues related to our services.

Key Responsibilities:
  • Provide technical support to customers via phone, email, or other communication channels
  • Identify and resolve technical issues related to our services
  • Document and track technical issues and resolutions
  • Collaborate with internal teams to resolve complex technical issues

You will work closely with our team to deliver excellent technical support to our customers. We are looking for someone with strong analytical and problem-solving skills, as well as the ability to communicate complex technical information to non-technical stakeholders.

Requirements:
  • Bachelor's degree in Computer Science, Computer Engineering, Electrical-Electronics Engineering, or related field
  • Experience with IP routing, MPLS, QOS, VPN, network security (IPSec Firewalls), and wireless point-to-point and point-to-multipoint technologies
  • Excellent analytical and problem-solving skills


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