ITC Worldwide IT Support Lead Position

5 days ago


Abuja, FCT, Nigeria ITC WORLDWIDE Full time

We are seeking a seasoned IT Support Lead to oversee our help desk operations at ITC Worldwide. This critical role will be responsible for ensuring smooth technology operations, empowering staff to efficiently carry out their responsibilities.

As the primary point of contact for all IT-related inquiries and issues, this position requires excellent communication, problem-solving, and leadership skills.

The successful candidate will have a proven track record of providing exceptional IT support and possess knowledge of industry standards surrounding help desk reporting.

We're looking for someone with experience leading teams of technical IT staff, proficient in call tracking and problem management software applications like Jira Service Management Cloud, and familiar with IT hardware and software troubleshooting.

A minimum of Microsoft Azure certifications (AZ-800, AZ-801, AZ-500, SC-200, or SC-400) and Jira Service Management certifications (ACP-120 and ACP-420) is required. Additionally, PMP, ITIL v4, Proci+, and CSAM certifications are preferred.

This is a full-time position offering a competitive salary of $85,000 per year, plus benefits including a pension plan, health insurance, and a comprehensive corporate benefits package.



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