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Sales Travel Consultant

1 month ago

Ikeja, Lagos, Nigeria Pruvia Integrated ltd Full time
Job Title: Sales Travel Consultant

Type: Full-Time

Location: Ikeja, Lagos

Industry: Tourism


Job Brief

Our client, a leading player in the Tourism sector, seeks a highly motivated and experienced Sales Travel Consultant to join our dynamic team. The primary responsibility of this role is to generate leads, nurture them through effective follow-ups, and convert these leads into sales. The successful candidate will have a proven track record in sales, particularly within the travel industry, and will be driven to exceed revenue targets while delivering exceptional customer service.


Key Responsibilities:

  1. Lead Generation:

    • Proactively identify and generate new leads through various channels including, but not limited to, networking, referrals, online platforms, travel expos, and industry events.
    • Ability to track and manage leads, ensuring a consistent and thorough approach to lead management.
    • Collaborate with marketing teams to develop and implement strategies for attracting potential customers.

  2. Lead Nurturing and Follow-up:

    • Engage with leads through personalized communication, understanding their travel needs and preferences.
    • Conduct timely and strategic follow-ups via phone calls, emails, and meetings to convert leads into clients.
    • Provide detailed travel advice and present customized travel solutions that meet the client's requirements.

  3. Sales Conversion and Revenue Growth:

    • Achieve and exceed monthly sales targets by closing deals with new and existing clients.
    • Develop and maintain strong relationships with clients to encourage repeat business and referrals.
    • Offer upsell and cross-sell opportunities to enhance the value of bookings and drive additional revenue.
    • Monitor sales performance metrics and adjust strategies to optimize sales outcomes.
    • Take ownership of the sales process from lead generation to closing, ensuring a significant contribution to revenue growth.

  4. Customer Relationship Management:

    • Maintain a high level of customer satisfaction by delivering personalized, high-quality service.
    • Resolve any client issues or concerns promptly to ensure a positive customer experience.
    • Keep clients informed of new travel offers, promotions, and updates relevant to their interests.

  5. Product Knowledge and Market Awareness:

    • Stay up-to-date with the latest travel trends, destinations, and products.
    • Attend training sessions, webinars, and industry events to continuously improve knowledge and skills.
    • Utilize in-depth product knowledge to educate clients and recommend suitable travel options.

  6. Collaboration and Teamwork:

    • Work closely with other members of the sales team and other departments to ensure seamless service delivery.
    • Share insights and feedback with the marketing team to help refine lead-generation strategies.
    • Participate in regular sales meetings and contribute to the overall sales strategy.
Requirements:
  • Experience: A minimum of 2-5 years of experience in sales, preferably within the travel industry.
  • Knowledge of Global Distribution Systems (GDS) and visa processing is a significant advantage.
  • Proven Track Record: Demonstrated success in lead generation, follow-up, and sales conversion.
  • Customer-Centric: Strong customer service skills with the ability to build lasting relationships.
  • Communication: Excellent verbal and written communication skills, with a persuasive and consultative approach.
  • Product Knowledge: Extensive knowledge of travel destinations, products, and services.
  • Tech-Savvy: Proficiency in using Microsoft Office Suite, and other sales tools.
  • Self-motivated: Highly driven, with the ability to work independently and as part of a team.
  • Adaptability: Ability to quickly adapt to new situations, challenges, and technologies. MUST be able to work under pressure and handle multiple tasks simultaneously.
Key Performance Indicators (KPIs):
  • Lead Conversion Rate: Percentage of leads converted into sales.
  • Revenue Growth: Achieving or exceeding sales revenue targets.
  • Customer Satisfaction: Positive feedback and high customer retention rates.
  • Upsell/Cross-Sell Success: Additional revenue is generated through upselling and cross-selling.
Compensation:
  • Competitive base salary with a commission structure based on sales performance.
  • Performance-based bonuses and incentives.
  • Opportunities for professional development and travel perks.