Customer Service Representative
4 weeks ago
Location: Victoria Island, Lagos
Employment Type: full-time
Salary: 80k to 160k
Position Type: Full-Time
We are seeking a highly skilled Customer Service Representative to join our team at Ascentech Services limited. The ideal candidate will be an excellent communicator, adept at multitasking, and passionate about both customer service and sales.
Key Responsibilities:
- Reception Duties:
- Greet and welcome visitors in a friendly and professional manner.
- Answer and direct incoming phone calls, emails, and inquiries.
- Manage the front desk area, including maintaining a clean and organized environment.
- Schedule and coordinate appointments and meetings.
- Handle mail and deliveries.
- Assist with administrative tasks such as filing, data entry, and office supply management.
- Sales Responsibilities:
- Engage with customers to understand their needs and recommend appropriate products/services.
- Provide detailed information about products/services, including pricing, features, and benefits.
- Process sales transactions and handle cash, credit, and debit payments accurately.
- Follow up with customers to ensure satisfaction and address any concerns.
- Assist in achieving sales targets and contribute to the overall sales strategy.
- Maintain up-to-date knowledge of industry trends and competitor products.
Qualifications:
- BSc, HND,OND in a degree in business, marketing, or related field is a plus.
- Previous experience in a receptionist or customer service role is preferred.
- Sales experience or a proven ability to meet sales goals is highly desirable.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite and basic office equipment.
- Positive attitude and a professional demeanor.
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