Customer Service Representative

4 weeks ago


Victoria Island, Nigeria QuickyTime Enterprise Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and motivated Customer Service Representative to join our team at QuickyTime Enterprise. As a key member of our sales and customer support team, you will be responsible for delivering exceptional customer experiences and driving sales growth through effective telesales techniques.

Key Responsibilities:
  • Engage with customers over the phone to drive sales, resolve issues, and provide outstanding customer service.
  • Meet and exceed individual and team sales targets through effective telesales techniques and relationship-building.
  • Provide high-quality customer support by answering questions, resolving complaints, and offering solutions tailored to the customer's needs.
  • Maintain a deep understanding of our products and services to effectively communicate benefits and features to customers.
  • Accurately record customer interactions and transactions in our CRM system, ensuring up-to-date information and follow-up actions.
  • Handle customer objections and challenges professionally, working to turn negative experiences into positive outcomes.
  • Gather customer feedback and insights to help improve our products, services, and processes.
  • Adhere to company policies, procedures, and regulatory requirements during all customer interactions.
Qualifications:
  • Previous experience in telesales, customer service, or a related field is preferred but not mandatory. Training will be provided.
  • Excellent verbal communication skills with a clear, friendly, and persuasive phone manner.
What We Offer:
  • Competitive salary and performance-based incentives.
  • Comprehensive training program to ensure your success.


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