Customer Experience Representative

14 hours ago


Ikoyi, Lagos, Nigeria Hospitality Recruitment placement Service (HRPS) Full time
Job Title: Customer Experience Representative

At Hospitality Recruitment Placement Service (HRPS), we are committed to delivering exceptional customer experiences. We are currently seeking a highly skilled and experienced Customer Experience Representative to join our team.

About the Role:
We are looking for an individual who can effectively manage customer queries, complaints, and feedback while maintaining a positive and professional attitude at all times. The ideal candidate will have excellent communication skills, both verbal and written, and be able to work efficiently in a fast-paced environment. Key responsibilities include responding promptly to customer inquiries, communicating through various channels, acknowledging and resolving customer complaints, and providing feedback on the efficiency of the customer service process.

Requirements and Skills:
To excel in this role, you will need:
  • Bachelor's degree in Mass Communication or a related field
  • A minimum of 3 years' experience in a customer service role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities, and manage time effectively

Why Join Our Team?
Hospitality Recruitment Placement Service (HRPS) is dedicated to delivering exceptional customer experiences. As a member of our team, you will have the opportunity to work with a dynamic and supportive team, develop your skills and expertise, and contribute to the growth and success of our organization.

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