Trade Solutions Specialist

2 days ago


Lagos, Lagos, Nigeria PST Full time
Job Description
PST is seeking a highly skilled CUSTOMER SUCCESS MANAGER to join our team. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with our clients.

Key Responsibilities:
• Develop and maintain strong relationships with key clients
• Serve as their trusted advisor and primary point of contact for all inquiries, issues, and escalations
• Collaborate with clients to understand their business objectives, challenges, and requirements
• Provide tailored recommendations on how our customs data and software solutions can address their needs
• Lead the onboarding and implementation process for new clients
• Ensure a seamless transition and successful adoption of our products and services
• Provide proactive support and guidance to clients throughout their lifecycle
• Document, monitor, and analyze client usage and performance metrics
• Identify opportunities for optimization, upselling, and cross-selling additional solutions or services

Required Skills and Qualifications:
• Bachelor's or Master's Degree in Business Administration, International Trade, Supply Chain Management, or related field
• Minimum of 3 years of experience in a customer-facing role
• Proficiency in CRM software (e.g., Salesforce), Microsoft Office Suite, and other relevant business tools and technologies
• Experience in managing an ERP system and ticketing system
• Excellent communication and interpersonal skills
• Ability to build rapport, establish trust, and foster long-term relationships with clients
• Proven track record of driving customer adoption, retention, and expansion
• Strong problem-solving skills
• Experience in remote work preferred
• Fluency in English and second language is an advantage

Benefits:
• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Professional training and development programs
• Flexible working hours and remote work options
• Access to industry-leading technology and tools
• Opportunities for career advancement and leadership development
• Employee recognition and reward programs

Others:
PST values diversity, equity, and inclusion in the workplace and strives to create a culture of respect, empathy, and understanding.

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