Customer Service Liaison Specialist
3 hours ago
We are seeking a skilled and detail-oriented Customer Service Liaison Specialist to join our team at Ascentech Service Limited.
Job Summary:
We require an individual with excellent communication skills, a positive attitude, and a passion for helping others to serve as the primary point of contact for customers, assisting them with inquiries, resolving issues, and providing information about our products and services.
Key Responsibilities:
- Provide timely and courteous assistance to customers via calls, emails, and messages.
- Address customer inquiries regarding products, services, pricing, and policies in a professional manner.
- Investigate and resolve customer complaints or issues effectively, ensuring customer satisfaction and retention.
- Escalate complex issues to the appropriate team or supervisor when necessary.
- Build and maintain strong relationships with customers to encourage repeat business.
- Follow up with customers after their interactions to ensure their needs have been met.
- Maintain accurate and detailed records of customer interactions, inquiries, and complaints in the CRM system.
- Track trends in customer issues and report them to the team to improve service quality.
- Stay updated on company products, services, and promotions to provide accurate information to customers.
- Assist in identifying customer needs and recommending appropriate products or services.
Qualifications:
- Minimum of SSCE/OND.
- Previous experience in customer service or a related field is preferred but not required.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to handle a high volume of inquiries while maintaining a positive attitude.
- Proficiency in using CRM software, Microsoft Office Suite, and other customer service tools.
- Ability to quickly learn new software and adapt to different communication platforms.
- Willingness to work flexible hours, including weekends or evenings if required.
Estimated Salary: 50,000 NGN per month, depending on location and experience. If you have what it takes to excel in this role, please apply.
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