Customer Service Rep

1 month ago


Igbogbo Ikorodu, Nigeria Ascentech Service Limited Full time

Job Title: Customer Service Representative
Location: Igbogbo, Ikorodu
Salary: 50k
Mon - Fri

Job Summary:
We are seeking a friendly and detail-oriented Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers, assisting them with inquiries, resolving issues, and providing information about our products and services. The ideal candidate has excellent communication skills, a positive attitude, and a passion for helping others.

Key Responsibilities:
Answer incoming calls, emails, and messages, providing information and assistance to customers in a timely and courteous manner.
Address customer inquiries regarding products, services, pricing, and policies.
Investigate and resolve customer complaints or issues effectively, ensuring customer satisfaction and retention.
Escalate complex issues to the appropriate team or supervisor when necessary
Build and maintain strong relationships with customers to encourage repeat business.
Follow up with customers after their interactions to ensure their needs have been met.
Maintain accurate and detailed records of customer interactions, inquiries, and complaints in the CRM system.
Track trends in customer issues and report them to the team to improve service quality.
Stay updated on company products, services, and promotions to provide accurate information to customers.
Assist in identifying customer needs and recommending appropriate products or services.

Qualifications:
Minimum of SSCE/OND
Previous experience in customer service or a related field is preferred, but not required
Excellent verbal and written communication skills.
Strong problem-solving skills and the ability to think on your feet.
Ability to handle a high volume of inquiries while maintaining a positive attitude.
Proficiency in using CRM software, Microsoft Office Suite, and other customer service tools.
Ability to quickly learn new software and adapt to different communication platforms.
Willingness to work flexible hours, including weekends or evenings if required.



  • Igbogbo Ikorodu, Nigeria Ascentech Service Limited Full time

    Ascentech Service Limited is seeking a detail-oriented Customer Service Representative to serve as the primary point of contact for customers.The ideal candidate has excellent communication skills, a positive attitude, and a passion for helping others.We are looking for someone who can effectively resolve customer inquiries, complaints, and issues in a...


  • Igbogbo Ikorodu, Nigeria Ascentech Service Limited Full time

    We are seeking a skilled and detail-oriented Customer Service Liaison Specialist to join our team at Ascentech Service Limited.Job Summary:We require an individual with excellent communication skills, a positive attitude, and a passion for helping others to serve as the primary point of contact for customers, assisting them with inquiries, resolving issues,...


  • Igbogbo Ikorodu, Nigeria Ascentech Service Limited Full time

    We are seeking a friendly and detail-oriented customer service professional to serve as the primary point of contact for our valued customers. This role is ideal for individuals who possess excellent communication skills, a positive attitude, and a passion for helping others.Key Responsibilities:Provide timely and courteous responses to customer inquiries...

  • Content Strategist

    3 weeks ago


    Ebute Ikorodu, Lagos, Nigeria Ascentech Service Limited Full time

    Job Title: Content StrategistLocation: Ikorodu, LagosJob Summary:We're seeking a highly skilled and creative Content Strategist to join our team at Ascentech Service Limited. The ideal candidate will have a proven track record of developing and implementing successful content strategies that drive engagement and conversions.Responsibilities:Develop and...

  • Export Sales Manager

    3 weeks ago


    Ikorodu, Nigeria Ascentech Services Ltd Full time

    Overview: We are seeking a dynamic and results-driven Export Sales Manager to lead and expand our international sales efforts for our products: Flakes, Pallets, etc. This role is responsible for identifying new business opportunities, maintaining and strengthening relationships with global clients, and ensuring the company meets its export sales targets. The...


  • Aga, Ikorodu, Nigeria AIROYAL HOTEL AND SUITES Full time

    Description We are looking for a dedicated and experienced Food and Beverage Supervisor to join our team. The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a passion for delivering exceptional customer service. As a Food and Beverage Supervisor, you will oversee the daily operations of our food and...


  • Aga, Ikorodu, Nigeria AIROYAL HOTEL AND SUITES Full time

    The Hotel Kitchen Supervisor oversees the daily operations of the hotel kitchen, ensuring high-quality food preparation, presentation, and service. This role involves supervising kitchen staff, managing food costs, maintaining hygiene standards, and providing excellent customer service. Key Responsibilities: 1. Kitchen Operations: - Supervise kitchen...

  • Experienced bread

    4 weeks ago


    Aga, Ikorodu, Nigeria AIROYAL HOTEL AND SUITES Full time

    Job Summary: The Bread/Bakery Supervisor oversees the daily operations of the bakery, ensuring high-quality bread and baked goods production, maintaining a clean and safe work environment, and providing excellent customer service. Key Responsibilities: 1. Production and Quality Control: - Supervise bread and baked goods production, ensuring...


  • Aga, Ikorodu, Nigeria AIROYAL HOTEL AND SUITES Full time

    Job OverviewThe AIROYAL HOTEL AND SUITES is seeking an experienced Hotel Kitchen Supervisor to oversee the daily operations of our hotel kitchen, ensuring high-quality food preparation, presentation, and service. This role involves supervising kitchen staff, managing food costs, maintaining hygiene standards, and providing excellent customer...


  • Aga, Ikorodu, Nigeria AIROYAL HOTEL AND SUITES Full time

    We are seeking a highly skilled Food and Beverage Supervisor to oversee the daily operations of our food and beverage services at AIROYAL HOTEL AND SUITES. The ideal candidate will have a proven track record in hospitality management, excellent leadership skills, and a passion for delivering exceptional customer service.Key Responsibilities:Oversight of...


  • Aga, Ikorodu, Nigeria AIROYAL HOTEL AND SUITES Full time

    We are seeking a highly skilled Lead Food and Beverage Operations Manager to oversee the daily operations of our food and beverage services at AIROYAL HOTEL AND SUITES. This is a challenging and rewarding opportunity for an experienced professional with a strong background in hospitality management and leadership skills.Job SummaryThe successful candidate...


  • Aga, Ikorodu, Nigeria AIROYAL HOTEL AND SUITES Full time

    We are seeking a highly skilled Bakery Operations Manager to oversee the daily operations of our bakery at AIROYAL HOTEL AND SUITES. As a key member of our team, you will be responsible for ensuring high-quality bread and baked goods production, maintaining a clean and safe work environment, and providing excellent customer service.Key Responsibilities:


  • Aga, Ikorodu, Nigeria AIROYAL HOTEL AND SUITES Full time

    Job SummaryThe Bakery Operations Manager plays a vital role in the success of our hotel's bakery, ensuring the production of high-quality bread and baked goods while maintaining a clean and safe work environment.Key Responsibilities:Production and Quality Control:- Supervise bread and baked goods production to ensure consistency and quality.- Implement and...


  • Aga, Ikorodu, Nigeria AIROYAL HOTEL AND SUITES Full time

    Job Title: Senior Kitchen Operations ManagerAbout UsAiroyal Hotel and Suites is a renowned hospitality institution committed to delivering exceptional dining experiences. Our hotel kitchen is the heart of our operation, and we are seeking a highly skilled Senior Kitchen Operations Manager to oversee its daily activities.Estimated Salary: $65,000 - $85,000...


  • Ebute Ikorodu, Lagos, Nigeria Ascentech Services Ltd Full time

    We are seeking a dynamic and results-driven Export Sales Manager to lead and expand our international sales efforts for our products: Flakes, Pallets, etc.About the RoleThis role is responsible for identifying new business opportunities, maintaining and strengthening relationships with global clients, and ensuring the company meets its export sales...


  • Ikorodu, Ogijo, Nigeria Ascentech Services limited Full time

    Job Title: Heavy Vehicle Mechanic Location: Ikorodu, Ogijo Salary: 200k Job Type: Full-Time Reports To: [Supervisor/Manager/Workshop Foreman] Position Overview: The Heavy Vehicle Mechanic will be responsible for maintaining, repairing, and inspecting heavy vehicles, including trucks, buses, and construction machinery. The role requires diagnosing mechanical...


  • Ikorodu, Ogijo, Nigeria Ascentech Services limited Full time

    Job Title: Heavy Vehicle Mechanic - Diesel Engine SpecialistLocation: Ikorodu, Ogijo Salary: 200k About the Role:The successful candidate will be responsible for maintaining, repairing, and inspecting heavy vehicles, including trucks, buses, and construction machinery. Key responsibilities include diagnosing mechanical issues, replacing parts, performing...


  • Lagos, Sango Otta, Ikorodu, Ibadan, Shagamu Abeokuta, Ijebu, Nigeria Ascentech Services limited Full time

    Job Title: Paint Sales Professional - Lagos TerritoryWe are seeking a skilled and results-driven Paint Sales Professional to join our team in the Lagos territory. This role requires a strong understanding of the paint and construction chemicals market, as well as excellent communication and interpersonal skills.About Ascentech Services LimitedAscentech...


  • Lagos, Sango Otta, Ikorodu, Ibadan, Shagamu Abeokuta, Ijebu, Nigeria Ascentech Services limited Full time

    We are seeking a dynamic and results-driven Field Sales Executive to join Ascentech Services Limited. The ideal candidate will be responsible for driving sales growth and expanding our market presence in the paint and construction chemicals industry.About UsAscentech Services Limited manufactures paint and construction chemicals products. Our company...

  • Field Sales Executive

    2 months ago


    Lagos, Sango Otta, Ikorodu, Ibadan, Shagamu Abeokuta, Ijebu, Nigeria Ascentech Services limited Full time

    Job Title: Field Sales Executive Job Type: Full-time Industry: paint and construction chemicals Location: Area to Cover (Lagos, Sango Otta, Ikorodu, Ibadan, Shagamu Abeokuta, Ijebu ode, Agbara) Company Overview: Our company manufactures paint and construction chemicals products. Job Summary: We are seeking a dynamic and results-driven Field Sales Executive...