Senior Client Service Director

2 days ago


Abuja, FCT, Nigeria Hempawa Consult Ltd Full time

Job Title: Senior Client Service Director

Job Summary:

We are seeking an experienced professional to lead our customer success efforts, focusing on developing and implementing strategies to drive exceptional customer experiences and advance our business objectives.

Key Responsibilities:

  • Team Leadership: Oversee a team of customer service representatives, providing guidance and support to ensure exceptional service delivery.
  • Strategy Development: Develop and implement comprehensive customer service strategies aimed at enhancing overall satisfaction.
  • Performance Monitoring: Monitor team performance, offering coaching and feedback to improve service quality and efficiency.
  • Process Improvement: Collaborate with other departments to streamline customer support processes, ensuring seamless communication and efficient issue resolution.
  • Client Feedback: Maintain accurate records of customer interactions and feedback, using this data to inform future strategy development.

    Requirements:

    • A minimum of 5 years' experience in customer-facing roles, with a proven track record of driving results and improving customer experiences.
    • Strong problem-solving skills, coupled with a customer-first approach that prioritizes meeting and exceeding client expectations.
    • Excellent communication and interpersonal abilities, allowing you to build strong relationships with colleagues and clients alike.


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