Guest Experience Coordinator

7 days ago


Lekki Phase, Nigeria IBIC Holdings Full time
Job Overview

The Guest Experience Coordinator is responsible for delivering exceptional customer service and ensuring the smooth operation of our hospitality services. As a key member of the IBIC Holdings team, you will work collaboratively with other departments to maintain high standards of service and exceed guest expectations.

Your primary responsibilities will include delivering room service requests, assisting with luggage, and providing information on hotel amenities and local attractions. To succeed in this role, you will need to possess excellent communication and customer service skills, as well as the ability to work effectively in a fast-paced environment.

Main Responsibilities:
  • Delivering food, beverages, and requested items to guest rooms in a timely and efficient manner.
  • Assisting guests with their luggage during check-in and check-out.
  • Providing information on hotel amenities and local attractions to enhance the guest experience.
  • Maintaining cleanliness in hallways, lobbies, and service areas.
  • Working closely with housekeeping and front office teams to ensure seamless service.


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