Telecom Network Operations Manager

4 weeks ago

Ikeja, Lagos, Nigeria Timeless Telecom Full time

About Timeless Telecom:

We are a leading telecommunications provider dedicated to delivering reliable and innovative communication solutions across diverse regions. Our commitment to maintaining a robust and efficient network enables us to offer top-tier services to our customers.

Job Overview:

As a highly skilled and experienced Field Maintenance Engineer Manager, you will be responsible for overseeing the maintenance, repair, and upgrade of telecommunication equipment across various sites. You will lead a team of field maintenance engineers and manage day-to-day operations to ensure optimal network performance.

Key Responsibilities:

  • Team Leadership: Manage and develop a high-performing team of field maintenance engineers, providing guidance, training, and support to ensure job satisfaction and high performance. Conduct regular team meetings and performance evaluations.
  • Operational Management: Oversee day-to-day field operations, ensuring that maintenance activities are carried out efficiently and effectively. Develop and implement maintenance schedules, prioritize tasks, and allocate resources appropriately.
  • Quality Control: Ensure that all maintenance work is performed to the highest standards, with a focus on quality, safety, and compliance with industry regulations. Conduct regular site inspections and audits to ensure adherence to best practices.
  • Troubleshooting and Problem Resolution: Provide technical expertise and support to field engineers in diagnosing and resolving complex issues related to network equipment, including RF systems, transmission lines, power systems, and fiber optics.
  • Emergency Response: Coordinate and lead the team in responding to network emergencies, such as system outages or equipment failures, ensuring rapid restoration of services with minimal downtime.
  • Project Management: Plan and oversee field projects, including the installation, configuration, and upgrading of network equipment. Ensure projects are completed on time, within scope, and within budget.
  • Budget Management: Manage the budget for field maintenance activities, ensuring cost-effective operations without compromising quality. Track expenses, negotiate with vendors, and optimize resource utilization.
  • Health and Safety Compliance: Ensure that all field activities comply with health and safety regulations. Promote a culture of safety within the team, including the proper use of personal protective equipment (PPE) and adherence to safe working practices.
  • Reporting and Documentation: Maintain accurate and up-to-date records of all maintenance activities, including work orders, equipment logs, and incident reports. Prepare regular reports for senior management on team performance, network status, and any issues or recommendations.
  • Stakeholder Collaboration: Work closely with other departments, such as network engineering, IT, and customer support, to ensure smooth coordination of maintenance activities and alignment with overall business objectives.
  • Continuous Improvement: Identify opportunities for process improvements and implement initiatives to enhance the efficiency and effectiveness of field maintenance operations.

Requirements:

We are seeking a highly skilled and experienced candidate with a minimum of 3-5 years of experience in field maintenance or network operations within the telecommunications industry. A bachelor's degree in Telecommunications, Electrical Engineering, or a related field is required. Relevant certifications, such as Certified Tower Climber or Electrical Safety Certification, are a plus.

Salary Range:$120,000 - $150,000 per year

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